Legal - Serenity Rawai Phuket

Legal

Terms of use
Event Ticket Purchase Terms and Conditions
Selina Colive Terms and Conditions
Privacy Policy
Picture & Video Usage Consent
Supplier’s Code of Conduct
Selina Cowork General Terms of Use
Shareholder Rewards Members Club – Terms and Conditions
Selina Luna by Selina Members Programme Terms of Use
Selina User Generated Content Terms and Conditions
Accessibility in Selina
Slavery and Human Trafficking Statement

Terms of use

1 – Selina Hospitality PLC, a UK company with with company number 13931732 and registered office at 6th Floor 2 London Wall Place, Barbican, London, EC2Y; 5AU, United Kingdom; Selina Operations US Corp, a Delaware company with company number 82-1151726 and registered office at Selina Miami River Hotel 437 SW 2 Street Miami, FL 33130; (hereinafter referred to as “Selina”, “we”, “our” or “us”) provides this website, available to visitors located throughout the world. These Terms of Use also apply to any current or future translations of our Website.

2 – The content and information displayed on the Website are Selina’s property and are collectively referred to as “Selina Information”. The downloading, reproduction, or retransmission of Selina Information, other than for non-commercial individual use, is strictly prohibited, except to the extent permitted by travel agents for business-only purposes in accordance with section 11 below.

3 – By using our Website, you are accepting all the terms and conditions set forth below in these Terms of Use. If you do not agree to each and all of these terms and conditions, please do not use our Website. We reserve the right, at our discretion, to change and or modify portions of these Terms of Use at any time without notice and, unless otherwise indicated, such changes will become effective immediately upon posting; therefore, please check these Terms of Use periodically for changes. We will display the effective date of these Terms of Use at the top of this page.

4 – Our Website may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Selina, and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of Selina and/or other parties is granted to or conferred upon you. The www.selina.com site and/or certain activities provided via our Website may be covered by UK Trademark and Patent laws, and in various other destinations around the world, including but not limited to Mexico, Colombia, Costa Rica, etc..

5 – You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our Website, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, scrape, or copy our Website or the Selina Information contained therein, or any aspect of the Website or the Selina Information, without the prior express consent from an authorized Selina representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to our Website). Furthermore, you agree that you will not use our Website for any purpose that is illegal, unlawful, or prohibited by these Terms of Use. You agree that you will not interrupt, disrupt, alter, destroy, impair, restrict tamper, or otherwise affect the proper operation of our Website in any way, including, without limitation, through the use of any malicious or unauthorized code, virus, worm, Trojan horse, malware, or program. You may not use our Website in any threatening, libelous, slanderous, defamatory, obscene, inflammatory, pornographic, discriminatory, or otherwise offensive manner. We reserve the right in our sole discretion to revoke or deny your access to our Website, including, without limitation, if you violate any of the provisions of these Terms of Use.

6 – You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites or websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

7 – Our Website may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to certain portions of our Website (“access codes”). You are entirely responsible for maintaining the confidentiality of your access codes and for all activities that occur under your account. We reserve the right to immediately terminate your account in our sole discretion and without prior notice to you wherever there is a reason including, for example, if you violate any part of these Terms of Use.

8 – TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR WEBSITE AND SELINA INFORMATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR ANY GUARANTY OR ASSURANCE THAT OUR WEBSITE AND/OR SELINA INFORMATION WILL BE AVAILABLE, ADEQUATE, ACCURATE, UNINTERRUPTED, COMPLETE OR ERROR FREE. WE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY MALICIOUS OR UNAUTHORIZED CODE AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOU HAVE APPROPRIATE SCANNING AND PROTECTIVE MECHANISMS FOR THE SECURITY OF YOUR DEVICES, PROGRAMS AND INFORMATION. BY USING THE WEBSITE AND/OR ANY OF THE SELINA INFORMATION, YOU ARE ASSUMING ALL RISK OF LOSS THAT MAY ARISE OR BE ASSOCIATED WITH THAT USE. To the maximum extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to them and any materials posted on them, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability that cannot be excluded or limited under applicable law. You shall defend us against any demands, claims or actions brought against us or arising as a result of any breach or violation of these Terms of Use by you (“Claim”) and you shall indemnify and hold us harmless from and against any and all losses, damages, costs and expenses (including attorneys’ fees) resulting from any such Claim. We have the right, at our expense, to assume exclusive defense against any Claim and all negotiations for settlement and you agree to cooperate with us in the defense of any such Claim, at our request.

9 – With respect to all communications you make to us regarding Selina Information including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure; (b) we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. The above is limited only by our commitment and obligations pertaining to your personal information (for more information, please see our Privacy Statement).

10 – Selina Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Selina does not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Selina reserves the right to make changes, corrections, cancellations and/or improvements to Selina Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

11 – Some sections of our Website may be restricted to travel agents or other authorized representatives. The Selina Information contained in such restricted areas is confidential to Selina, and is provided for business use only, which may include reviewing commission status and statements, and enrolling in our Rewards program as described below. We reserve the right to prohibit access to, or use of, these restricted areas where we determine that such use or access interferes with our Website’s operations or that such use or access results in commercial benefits or other entities to our detriment. If you are a travel agent or authorized representative of a travel agent using our Website the following apply: Passwords: We have provided you with a unique password so that access to information related to your agency and transactions can be restricted to only those individuals to whom you provided the password. It is your responsibility to protect the confidentiality of the password. Neither Selina assumes any liability for any access to information or transactions that are executed with the password provided to you. We strongly recommend that you change the password on a periodic basis and whenever a travel agent leaves your travel agency or you suspect that knowledge of the password is no longer limited to those whom you have authorized.  No Arrangements for Prohibited Persons: Selina is a UK company and may be prohibited from providing services to certain “prohibited persons” who are government officials or residents of certain embargoed countries, or terrorists or drug traffickers whose names are published on lists maintained by the Government of the United Kingdom and/or the United States Department of Treasury. You agree to use all reasonable efforts not to arrange for any of these prohibited persons to stay at, use or tour any of Selina’s facilities.

12 – Our Website contains information on Selina worldwide products and services, not all of which are available in every destination. A reference to a Selina product or service on one of our Website does not imply that such product or service is or will be available in your destination.

13 – Any use of the maps functionality on this site shall be governed by the End User Terms of Use for Google’s Maps application. Selina shall have no liability for your use of Google Maps or for any results, including driving directions, generated by Google Maps.

14 – If you choose to leave our Website via links to other third-party websites or websites, including those of advertisers, our Terms of Use and our Privacy Statement will no longer apply. We are not responsible for the terms of use or privacy policies of those third-party websites or websites, or the cookies they use. In addition, because we have no control over such third-party website and resources, you acknowledge and agree that Selina is not responsible for the availability of such third-party website or resources, and that Selina does not endorse or are responsible or liable for any content, advertising, products, or other materials on or available from such third-party websites, websites or resources.

15 -These Terms of Use shall be construed and enforced under the laws of the United Kingdom, applicable to contracts executed and performed within The United Kingdom. You specifically agree and submit to the jurisdiction of the United Kingdom and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of our Website. You will not object to jurisdiction or venue on the grounds of lack of personal jurisdiction, inconvenient forum or otherwise. You agree that you will not file or participate in a class action against us. YOU HEREBY WAIVE ANY RIGHT YOU MAY NOW HAVE OR HEREAFTER POSSESS TO A TRIAL BY JURY. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.

16 – If you would like to view the privacy practices that govern how we process information about you on our Website please review our Privacy Statement.

17 – In order to ensure adequate operational support for customers in respect to refunds and cancelations (where applicable), Selina Holding Australia Pty Ltd with registered address at Suite 2, 3 Colemans Road, CARRUM DOWNS VIC 3201, shall be responsible for transactions conducted in AUD.

Event Ticket Purchase Terms and Conditions

These terms and conditions govern the relationship between you and Selina Services Israel LTD, (“Selina”) in our website or ticket purchase platform (“Site”). There may be additional terms and conditions imposed by any of the event organizers or venue operators in respect to any event for which you purchase tickets. It is your responsibility to review these terms prior to the purchase of tickets through our site.

Please read these terms of use carefully. By visiting the Site and purchasing tickets you are agreeing to be bound by the following terms (“Terms”) and by the Selina’s Privacy Statement. You must not use or access the Site or deal with the tickets you purchase in violation of these Terms. If you choose not to be bound by the Terms then you must not use the Site or purchase tickets from the Site.

Selina may revise these Terms from time to time at any moment and will post the variations on this Site. By continuing to use the Site after the varied terms are posted, you agree to be bound by the variation.

Who we are and what we do

1.1. Selina is a hospitality brand providing accommodation, coworking, f&b outlets and other forms of entertainment to its guests. Selina also may host events, concerts, etc. either by itself or through third parties and for such shall facilitate the sale of tickets through an (“event page”), and giving you access to a secure payment gateway.
1.2. Details of the event can be found on each event page. Each ticket is issued subject to the terms and conditions of the event organizer and/or the venue at which the event is held.

Purchasing tickets or registrations

2.1. When you make a purchase from the Site you acknowledge and agree that:
2.2. We reserve the right to cancel any ticket and refund the amount paid in full where there has been an error in ticket pricing, whether due to human error or a transactional malfunction of the Site, and offer to rectify such an error by re-processing the transaction with the correct ticket pricing.
2.3. Selina and the event organizer have the right to add or vary the advertised program, seating arrangements and audience capacity and deny admission with reasonable cause including due to intoxication, unsociable behaviour, failing to observe lawful directions, possession of invalid or insufficient tickets or ID or health and safety precautions.
2.4. You are responsible for having your tickets, as purchased through Selina, available at the event. No refunds or exchanges are provided for lost or stolen tickets or for a failure on your part to present at the event. It is your responsibility to provide correct e-ticket information (email address) to allow adequate time for the delivery of tickets.

Payment

3.1. All credit card purchases are processed through our secure online payment system.
3.2. Unless stated to be otherwise, charges referred to for any tickets or registrations supplied via the Site are stated inclusive of value added tax.
3.3. All prices are stated in Israeli New Shekels.

Cancelled, varied or postponed Events

4.1. Where an event is cancelled, varied or postponed, Selina and the event organizer shall be responsible and liable for providing any refund or comparable ticket.
4.3. We and the event organizer will use reasonable endeavors to notify ticket holders of a cancellation, variation or postponement; however, the responsibility to ascertain whether an event has been cancelled, varied or postponed is yours. We do not guarantee that the ticket holders will be informed of a cancellation, variation or postponement before the date of the event.

Cancellation of a Purchase by the User

5.1 You may cancel a ticket purchase by providing Selina with a written notice within 14 (fourteen) days of the transaction date, provided, however, that such cancellation will be made no later than 7 (seven) business days, prior to the event date for which such transaction was executed. It is clarified, for the removal of doubt, that a ticket purchase may not be canceled and/or refunded for a ticket for an event held less than 7 (seven) business days after the cancellation date.
5.2 Whereas a ticket purchase was canceled pursuant to the provisions of Section 5.1above, you will be entitled to a refund in the amount actually paid by you, after deduction of cancellation fees for each ticket purchase in the amount of the lower of: 5% of the ticket purchase price or 100 NIS, for each ticket returned, unimpaired and in good condition, to Selina, and pursuant to the amount actually paid by you for the ticket itself (without ancillary expenses such as handling and delivery fees). The refund will be executed within 14 (fourteen) days of the ticket receipt date by Selina.
5.3 In the event of a ticket being lost, you will not be entitled to a refund for the ticket price and will not be entitled to enter the events venue without the ticket.
5.4 Without derogating from the above, any cancellation of Purchase will be subject to the provisions of the Consumer Protection Law, 5741 – 1981, including regarding products for which no cancellation of Purchase applies.

Unauthorized Use

The following are examples of unauthorized use of the Site and therefore such actions constitute a breach of these Terms. You agree that you will not:

6.1. facilitate illegal ticket sales or use the Site to resell tickets of any kind, including by way of unauthorized framing or links to other sites for the purpose of reselling;
6.2. interfere with the proper working of the Site or take any action that imposes an unreasonably large burden on the Site;
6.3. request more than 1,000 pages of the Site in any twenty-four hour period or make any other request to transactional servers more than once during any three second interval (this applies equally to a group of individuals acting in concert); or
6.4. hack into the Site or utilize automated means to process or place ticket orders including the use of robots, spiders or other devices to process ticket sales.

Permitted Use of the Site

7.1. You may use the Site for your personal use only. You may make a temporary copy of all or part of the Site on your local computer for the sole purpose of viewing it. You may also retain a single permanent copy of a part of the Site for your personal use (including to purchase tickets). You may not otherwise in any form copy, reproduce, modify, create derivative works, publish or distribute the material on the Site without the prior written consent of Selina or as permitted by applicable copyright laws.
7.2 All content, images, software and designs on the Site (“Content”) are owned by us or used under license or with consent, including from event organizers. The Content is protected by copyright under the laws of Israel and other countries through international treaties. You must not remove any proprietary notice or credits contained on the Site.
7.3. The Site contains trademarks, logos and trade names of Selina, which may be registered or otherwise protected by law. You must not use any trademarks, logos or trade names which are used on the Site. Nothing contained on this Site should be construed as granting any license or right to use any trademark displayed on the Site.
7.4. We reserve all our rights to enforce our intellectual property rights to the fullest extent of the law.

Breaches of Terms

If you breach these Terms or we believe you are or were acting in concert with any person who has done so, we may without prior notice:

8.1. block or limit your access to the Site;
8.2. cancel any tickets, registrations or ticket orders you have placed via the Site without refund;
8.3. take legal action against you; and/or
8.4. prohibit you from future ticket purchases;

Disclaimer and Limitation of Liability

9.1. You use the Site at your own risk.
9.2. We do not guarantee, represent or warrant that the Site will be free of defects or bugs, or that your access will be uninterrupted, timely or error-free. Your access to the Site may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.
9.3. We reserve the right to change or discontinue any feature or service on the Site at any time.
9.4. To the extent permitted by law, we exclude all conditions and warranties relating to your use of the Site that are not set out in these Terms.
9.5. The goods and services provided by Selina come with certain guarantees that cannot be excluded under the local Law. Our liability for any breach of those guarantees is limited to the replacement of goods or re-supply or services or the replacement cost of goods or re-supply of services. In cases where Selina is acting as an agent for the event organizer, our services to you are solely the facilitation of ticket sales.
9.6. In relation to any express warranty or condition set out in these Terms in connection with goods or services supplied or offered by us via the Site, our liability to you will be limited to the amount(s) paid by you (if any) in respect of those goods or services.
9.7. Selina disclaims any and all liability for the acts, omissions and conduct of any event organizers, third party users, promoters, advertisers and/or sponsors on the Site or otherwise related to your use of the Site. We are not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site.

Indemnity

You agree to fully indemnify and hold us harmless against any expenses, costs, loss (including consequential loss) or damage that we may suffer or incur as a result of or in connection with your use of, or access to or conduct in connection with the Site, including any breach by you of these Terms.

General Provisions

11.1. The Terms shall in all respects be governed by the laws of the State of Israel. You consent to the exclusive jurisdiction of the courts in Tel Aviv to determine any matter or dispute which arises under the User Terms.
11.2. If any provision of the Terms is deemed invalid or unenforceable, all or part of that provision will be severed from the Terms and will not affect the enforceability of the remaining provisions of the Terms.
11.3. No waiver of any term of the Terms shall be deemed a further or continuing waiver of such term or any other term. Any failure to assert any right under the Terms shall not constitute a waiver of such right.

Release and Waiver of Liability

Release and Waiver of Liability. By booking your reservation, you acknowledge and agree to the following:

You are aware that the hotel premises and your assigned hotel room involve the risk of serious injury, disability, death, and/or property damage and loss. You understand that Selina cannot guarantee that you or your guest(s) or traveling companion(s) (including minors) will not be injured while on the hotel premises or your assigned hotel room. YOU AGREE TO ACCEPT AND ASSUME ALL RISKS OF ILLNESS, PERSONAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING, TEMPORARY OR PERMANENT DISABILITY, DEATH, PROPERTY DAMAGE AND LOSS, AND/OR FINANCIAL LOSS ARISING THEREFROM, WHETHER CAUSED BY THE ORDINARY NEGLIGENCE OF SELINA OR OTHERWISE.
You hereby expressly waive and release any and all claims, now known or hereafter known, against Selina and its officers, directors, manager(s), employees, agents, affiliates, shareholders, members, successors, and assigns (collectively, Releases) on account of personal or psychological injury, illness, pain, suffering, temporary or permanent disability, death, property damage or loss, or financial loss arising in connection with your stay (or your guest(s) or traveling companion(s)´ stay) at the hotel premises or your assigned hotel room, whether arising out of the ordinary negligence of Selina or any Releasees or otherwise. This waiver does not extend to claims for gross negligence, willful misconduct, or any other liabilities that the applicable law does not permit to be released by agreement.
You shall defend, indemnify, and hold harmless Selina and all other Releasees against any and all losses, damages, liabilities, claims, actions, judgments, awards, penalties, fines, costs, or expenses of whatever kind (including reasonable attorneys’ fees) arising in connection with your stay (or your guests or traveling companions´ stay) at the hotel premises or your assigned hotel room, including any claim related to your own or your guest(s) or traveling companion(s)’ negligence or the ordinary negligence of Selina.
In case you are traveling with a minor, you represent and warrant that you are the parent or legal guardian of the minor, and that you have the legal right to consent to the terms and conditions of this release.

CoLive and CoLive Flex Terms and Conditions

CoLive and CoLive Flex Terms and Conditions

updated April 13th, 2023

Scope and definitions

1.1 This document contains the Terms and Conditions and general rules for the enrollment and use of the following Products: a) Selina CoLive; and b) Selina CoLive Flex (the “Products”). By purchasing any of the Products, you are: (a) certifying that you are an adult with full authority to enter into this agreement; (b) certifying that you have read and understand and accept these Terms and Conditions and also accept our Privacy Statement as contained in Privacy Statement; and, (c) agreeing that these Terms and Conditions constitute a binding agreement governing your rights as a participant and the relationship between you and Selina. You also agree to receive communications from Selina, including messages that we may send to you via email, phone call, SMS, and/or text message. By providing us with your contact details, you confirm that you want Selina to send you information we think may be of interest to you, which may include Selina using automated dialing technology to text or call you at the wireless number you provided.

1.2 For the purposes of these Terms and Conditions:

“Selina Portal” are/is the portal operated by Selina and the services and benefits offered through our website.com and the Selina App;

“User/Member/You” are the individual persons registered on the portal as a user.

“Selina Location ” is the participating Selina operator of accommodation which is offered through the Selina Portal.

“Accommodation” is the Selina hotel offered by us.

“Products” refers to Selina CoLive and Selina CoLive Flex, defined further herein.

Eligibility

2.1 The services offered by Selina are not freely accessible; Selina reserves its right at its sole discretion to accept, decline to accept, or remove any participant or guest on any of the Products. Only persons who are of legal age (at least 18 years old) and have full legal capacity are authorized to acquire a Product.

2.2 Detailed information about your current Products purchase is retrievable at any time on the Selina Portal.

Payments and Taxes

3.1 All Products prices are listed in the Selina Portal and shall only be paid via our accepted credit cards (Visa and Mastercard) on booking and prior to your arrival.

3.2 If you’ve chosen the prepaid plan for the CoLive or CoLive Flex, all charges shall be paid in advance by you to us for the whole period you’ve selected, any applicable local taxes, shall be collected upon each check-in under your CoLive or CoLive Flex plan and in accordance with section 3.7.

3.3 We use various third-parties for billing and payment processing options (“Payment Processors”). The Payment Processors use and store the financial information you provide, and the processing of payments and billing will be subject to the terms, conditions, and privacy policies of the Payment Processors in addition to these Terms and Conditions. We are not responsible for error by the Payment Processors. By purchasing any of the Products, you agree to pay us, through Payment Processors, all charges at the prices then in effect for the applicable Products in accordance with the payment terms and you authorize us, through the Payment Processors, to charge your chosen payment provider (“Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processors may make even if it has already requested or received payment.

3.5 The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, lender, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processors, do not receive payment from you, you agree to pay all amounts due upon demand.

3.6 You may extend your stay to the Products, for this end, the applicable fee will be charged after your payment confirmation.

3.7. Products prices listed on the Selina Portal do not include value-added tax (VAT), however, applicable VAT shall be calculated and collected at the moment of booking and payment while all other income or other local taxes shall be paid separately at each of the Selina Locations. You are responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which you’ve acquired a Product. Selina will not be liable for any tax liability, duty or other charges in connection with your redeeming, booking and/or checking in/out of a stay under the Products. In addition, to the extent Selina is subject to any liability related to your failure to pay income or other taxes, you shall be required to fully indemnify and hold harmless Selina for the entire amount of such liability.

3.8 In the case of a CoLive & CoLive Flex price change, bookings of unused CoLive or CoLive Flex nights are subject to an additional charge corresponding to the difference between previous and current price. Your colive representative will inform you of any price difference when applicable.

Term and Cancellation of a Product

4.1 The Products shall only be applicable and used for the duration of time you have purchased these for.

4.2 Products package cancellations are only refundable if the cancellation is made within the next 48 hours of package purchase. All package deals are non-refundable and non-cancelable within 30 days of the check-in date of your first booking of your CoLive or CoLive Flex plan.

4.3 After a Product purchase, we will provide you with a payment receipt with the amounts as paid.

4.4 In case of a package cancellation during the prepaid period, the package shall remain active, and the user can make reservations up until the end of the prepaid period.

Products Specific Provisions

5.1 Selina CoLive – Our monthly plan. You can purchase a monthly stay based upon room type, seasonality and region, which will grant you access to booking at up to three different Selina Locations per month.

a) Purchase and Booking Window
i) A first check-in date must be submitted at the time of purchase.
ii) The purchased 30 nights shall be consumed continuously from the first check-in day.

iii) Under the Selina CoLive, you may only do a maximum of 3 check-ins per month.

iv) In case your stay in a single Selina Location is for more than 30 nights, the Selina Location will arrange a room change, where you must be checked out for a new check-in. According to Selina’s rules Check In- 3pm Check Out 11 am
v) Payment will be charged once our reservation team confirms your check-in date.
vi) All deposits paid through the Selina Portal to secure your Selina CoLive booking are non-refundable unless the preferred dates indicated by you in the “Book Now” process are not available.

vii) In the case of a CoLive price change, bookings of unused CoLive nights are subject to an additional charge corresponding to the difference between previous and current price. Your colive representative will inform you of any price difference when applicable.

b) Cancellations and Modifications
i) You may cancel your stay 48 hours after purchase date and up to 30 days prior to your first check in date for a full refund. ii) Any cancellations within 30 days prior to the first check in date are nonrefundable.

iii) No-shows shall be penalized with a 3 night deduction on the original package and shall be automatically canceled with any re-bookings subject to availability.

iv) If you want to modify a reservation (i.e. Room Category, Location, Date or Itinerary Changes) you must first notify the CoLive Team at nomads@selina.com. Immediate modification requests are not guaranteed, each modification requires at least 24 to 48 hours to be confirmed.
v) Only two modifications per CoLive Plan (i.e. Room Category, Location, Date or Itinerary Changes) may be made for all bookings under a package. Any additional booking modifications shall result in a $100.00 USD fee per change.
vi) All modifications (i.e. Location, Date or Itinerary Changes) shall be requested within 3 days of check-in date in low season and 14 days of check-in date in high season. Seasonality can be found under the Room Type section of the Selina CoLive website https://colive.selina.com/. Any modification requested beyond the date limit shall result in a $100.00 USD fee.
vi) Modifications shall be requested to the CoLive Team at nomads@selina.com
vi) Any Cancellations arising from medical emergencies, bereavement and any Modifications arising from medical emergencies, bereavement or canceled flights, shall be refundable/subject to no penalty only with valid and official proof of such situations.

vii) For COVID positive cases of travelers with valid proof of vaccination status, packages shall be put on pause and any remaining nights may be used within 3 months of purchase date.

c) Accommodation and Black-out Dates
i) Selina CoLive may be used on Standard Rooms, Micro Rooms, or Dormitories, depending on the location tier you’ve purchased.
ii) All nights purchased under the same CoLive Plan must be consumed in the same CoLive region

iii) Selina CoLive is not redeemable on Black-out Dates

D) Additional Occupancy
i) The number of occupants cannot exceed the room type occupancy limitation as shown on the Selina Portal
ii) An additional CoLive member can be added to a Private Room (includes , Standard and Micro rooms) for a 25% upcharge of the total amount of the package and receive the same benefits such as Cowork, wellness and others.

iii) A bed in a dorm is only for 1 guest

5.2. Selina CoLive Flex – Future Stays Credit. You can purchase 30 nights as credit for future reservations for the selected tiered locations.

a) Purchase and Booking Window
i) Selina CoLive Flex Credit shall be used within 6 months from purchase date.
ii) First check-in date must be submitted at the time of purchase.

iii) Nights will start to be consumed from the first check-in day.

iv) All nights purchased should be consumed within a 3 month period between the check-in of the first booking and check-out date of the last booking under the same CoLive Flex plan.
v) The minimum stay at each booked Selina Location is 3 nights per stay
vi) Under Selina CoLive Flex, you may do a maximum of 5 check-ins per plan.

vii) In the case your stay in a single Selina Location is for 30 nights or more, the Selina Location will arrange a room change, where you must be checked out for a new check-in.

viii) In the case of a CoLive Flex price change, bookings of unused CoLive Flex nights are subject to an additional charge corresponding to the difference between previous and current price. Your colive representative will inform you of any price difference when applicable.

b) Cancellations and Modifications
i) You may cancel your stay 48 hours after purchase date and up to 30 days prior to your first check in date for a full refund.
ii) Any cancellations within 30 days prior to the first check in date are nonrefundable.

iii) No-shows shall be penalized with a 3 night deduction on the original package and shall be automatically canceled with any re-bookings subject to availability.

iv) If you want to modify a reservation, (i.e. Room Category, Location, Date or Itinerary Changes), you must first notify the CoLive Team at nomads@selina.com. Any immediate modification requests are not guaranteed, each modification requires at least 24 to 48 hours to be confirmed.
v) Only four modifications may be made in Selina CoLive Flex for all bookings, per package. Any additional booking modifications shall result in a $100.00 USD fee per change.
vi) All modifications (i.e. Location, Date or Itinerary Changes) shall be requested within 3 days of check-in date in low season and 14 days of check-in date in high season. Seasonality can be found under Room Type section of the Selina CoLive website https://colive.selina.com/ . Any modification requested beyond the date limit shall result in a $100.00 USD fee. vi) Modifications shall be requested to the CoLive Team at nomads@selina.com
vi) Any Cancellations arising from medical emergencies, bereavement and any Modifications arising from medical emergencies, bereavement or canceled flights, shall be refundable/subject to no penalty only with valid and official proof of such situations.

vii) For COVID positive cases of travelers, packages shall be put on pause and any remaining nights may be used within 3 months of purchase date only if the affected traveler can show proof of having full vaccination status.

c) Accommodation and Black-out Dates
i) Selina CoLive Flex may be used only on Standard Rooms, Micro Rooms, or Dormitories depending on the location tier you’ve purchased.
i) All nights purchased under the same CoLive Flex Plan must be consumed in the same CoLive region
ii) Selina CoLive Flex is redeemable in Black Out Dates by paying an extra supplement cost per night which shall be specified by the CoLive Team at nomads@selina.com.

iii) Selina CoLive Flex is not redeemable in Black-Out Dates.

d) Additional Occupancy
i) The number of occupants cannot exceed the room types occupancy limitation as shown on the Selina Portal
ii) An additional CoLive Flex member can be added to a Private Room (includes, Standard and Micro rooms) for a 25% upcharge of the total amount of the package and receive the same benefits such as Cowork, wellness, and others.

iii) A bed in a dorm is only for 1 guest

Products Discounts, Other Offers and non-applicable offers

6.1 Products users will benefit from a 10% discount on all Selina self-operated food, beverage, tours, and rentals from the Selina Location of their current stay. This section does not apply to any third-party vendors at the Selina Location.

6.2 One free wellness class per day is included in all packages, subject to availability. The wellness class offered for free to CoLive & CoLive Flex guests can be specified by the front desk team at the location. Not all wellness classes offered at the location are eligible to be the daily class included in your package.

6.3 Co-Work (hot desk) is included in all packages and must be booked when requesting the accommodation, subject to availability. Dedicated desks are bookable for availability for an additional price.

6.4 A welcome drink at each stay (for adults only).

6.5 Access to the Selina CoLive online Community Portal

6.6 Selina loyalty program and the Selina Luna Tokens will not be earned nor redeemable in Selina CoLive or Selina CoLive Flex stays.

6.6 Not all Selina locations are available for Selina CoLive or Selina CoLive Flex year-round. Locations may be available for only 6 months in the year only. The CoLive Team will inform you at the time of quote if a location of interest is not offered at the time requested.

6.7 Certain Selina locations are not available for Selina CoLive or Selina CoLive Flex at this time: Kalu Yala (Panama), Lisbon, Camden, Tamarindo & Ericeira

Cleaning, Children, Extra Beds, and Pets Policies

7.1 All rooms under the Products packages will be cleaned once per stay or once per week if your stay is longer than a week.

7.2 Rates for children, as well as extra beds (where available) can vary according to Selina Location. Underage guests must always be accompanied by a parent or their legal guardian.

7.3 Guests under 18 are not allowed in dormitory rooms unless such room is booked in its entirety by the same group members.

7.4 Pets have an extra cost that ranges between US$2-US$10 per night (exact nightly cost shall be indicated and charged by the location at check.in) and a $100 deposit per pet and are only allowed in private rooms (Standards and Micros). You are responsible for your pet(s) behavior and for cleaning up after them. If you fail to clean up after your pet(s) or if we deem your pet(s) to be a risk to the safety of our guests, staff, or any other person, we may immediately terminate your stay and you will lose your deposit.

8.Products Rules for Stays & the Community Portal

8.1 You shall respect all common and private areas of the hotel, no loud noises or disturbances of any kind are allowed. You shall clean after yourself (and your pet(s) if you brought any) in all common areas, including washing your used dishes, utensils, cups, and any other. You are not allowed to remove any of the common areas’ or common kitchen’s items from their area into your room or elsewhere

8.2 You may not bring personal alcohol or any other type of drinks or food into any of the hotel restaurants, bars or gardens. Food and drink purchased from outside of the hotel may only be consumed inside your room.

8.3 Harassment of any type to our staff or other guests and visitors is not tolerated. You shall be respectful of other guests, staff and visitors.

8.4 You shall take good care of your own personal belongings as these are your responsibility alone.

8.5 You shall be mindful of your water, electricity consumption and waste disposal (recycling).

8.6 You shall be mindful of quiet hours, especially on weekdays and in dormitory rooms.

8.7 You shall follow all of the Selina guidelines, rules and indications as posted throughout the hotel and as guided by the hotel staff either verbally or written.

8.8 The Selina CoLive Community portal is a space for collectively sharing, connecting and empowering. Please do not post complaints on our platform. For reviews, feedback and complaints, you shall send an email to nomads@selina.com

8.9 You shall treat everyone with respect on the Selina CoLive Community Portal. Discussion is encouraged, but kindness is required.

These rules are designed to give you and all the other guests the best experience. Failure to follow any of these rules will result in the immediate termination of your stay and your purchased Products package and you will be removed from the premises with no responsibility by Selina of any method of transportation or accommodation into another hotel.

9.Booking a Stay under CoLive and CoLive Flex

9.1 Subject to the conditions set forth under 5. Products Specific Provisions, your purchased Products provides the ability to book a reservation in the Accommodations listed in the Selina Portal.

9.2 The entitlement to booking a reservation and applying any discounts (if applicable) only applies if the Accommodation of the Selina Location has availability on the booking date chosen by you.

9.3 We will confirm with you if the booking date is available for your stay under your purchased Products.

9.4 You are not allowed to book a reservation on two separate Selina Locations on the same set of dates. You may only book a reservation on the Selina Location you intend to stay.

Amendments to the Terms and Conditions

10.1 Selina reserves the right to amend these Terms and Conditions at any time and without reason. In case of amendment, the new Terms and Conditions will be posted on the Selina Portal.

Miscellaneous

11.1 No Warranties or Representations, Express or Implied. Selina makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Products or by Selina Locations.

11.2 Not Responsible for Acts, Errors, or Omissions. Selina is not responsible for: (a) any loss or misdirection of, or delay in receiving, a) correspondence, redemption requests, bookings; (b) theft or unauthorized redemption or use of any of the credit for stays or bookings; (c) any acts or omissions of third parties (including, without limitation, any Selina Locations); or (d) any errors published in relation to the Products, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Selina Locations, and Products affiliates (if applicable), and errors in the crediting or debiting of credits for stays or bookings. Selina reserves the right to correct, without notice, any errors.

11.3 Interpretation of the CoLive and CoLive Flex Terms and Conditions. All interpretations of these Terms and Conditions are at Selina’s sole and absolute discretion, and Selina’s decisions will be final in all respects. In the event of any discrepancy between the English version and any translated version of these Terms and Conditions, the English language version will govern.

11.4 Trademarks. Selina and the Selina Locations are the sole and exclusive owners or licensees of the trademarks, service marks, trade names, logos, and copyrighted or copyrightable materials of Selina, its affiliates, and the Selina Locations. Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership of these trademarks anywhere in the world.

11.5 Waiver. Selina’s waiver of any breach of these Terms and Conditions by you will not constitute a waiver of any other prior or subsequent breach of these Terms and Conditions. Selina’s failure to insist upon strict compliance with these Terms and Conditions by you or any other member will not be deemed a waiver of any rights or remedies Selina may have against you. Selina may waive compliance with these Terms and Conditions in its sole discretion and may run promotions from time to time that provide enhanced benefits to select participants.

11.6 LIMITATION OF LIABILITY. IN NO EVENT WILL SELINA, ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, ANY PARTICIPATING PROPERTY, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE Products, THESE TERMS AND CONDITIONS, OR SELINA’S OPERATION OF THE Products.

11.7 Governing Law and Alternative Dispute Resolution/Waiver of Jury Trial. Selina and you agree that any controversy, dispute or claim arising out of or relating to the Products or these Terms and Conditions will be handled individually without any class action and any such controversy, dispute or claim that cannot be settled through direct discussions, they will endeavor first to settle the controversy or claim by a mediation administered by the International Center for Dispute Resolution (“ICDR”) under its then-applicable rules and procedures. If the dispute is not otherwise resolved through direct discussions or mediation, the Parties agree that the controversy or claim, including the scope or applicability of this agreement to arbitrate, will then be resolved by final and binding confidential arbitration in Miami, Florida, to be administered by ICDR in accordance with its then-applicable arbitration rules and procedures, including without limitation the rule providing that each party will pay its pro rata share of ICDR fees and expenses and the rules providing for limited discovery and other exchange of information. The ICDR rules are available at www.ICDR.org. The ICDR rules for selection of a single arbitrator will be followed.

11.8 Applicable Local Laws and Regulations/Severability. The use of any of the Products by you and redeeming the credit for stays when applicable are subject to all applicable local laws and regulations. If any part of these Terms and Conditions is held to be unlawful or unenforceable, that part will be deemed deleted from these Terms and Conditions in such jurisdiction and the remaining provisions will remain in force, subject to any other provisions included in these Terms and Conditions. Nothing in the Terms and Conditions shall be construed as limiting any right that you may have pursuant to local applicable law.

11.9 Entire Agreement. These Terms and Conditions, together with any other terms and conditions, rules, or regulations incorporated herein or referred to herein constitute the entire agreement between Selina and you relating to the subject matter hereof and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may only be amended or modified by us, such amendments or modifications shall be available on the Selina Portal.

Privacy Policy

Privacy Policy

This privacy policy (“Privacy Policy“) applies to Selina Hospitality, PLC, its subsidiaries and affiliated companies (including joint ventures where Selina is the data controller) (“Selina”, “we“, “us” or “our“). For more information about Selina, click here.

Selina respects the privacy of every person who visits or registers with [www.selina.com] and its affiliated website of [www.remoteyear.com] (each a “Site“) and who uses the services and products that we make available through our Site and our hotels (our “Services“). We are committed to protecting your privacy and to ensuring a safe online experience.

Purpose of this Policy

This privacy policy (“Privacy Policy“) explains how we process any personal information that we might collect from you or which we have obtained about you from a third party, and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the Site and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Terms of Use.

Please also note that this Privacy Policy only applies to the use of your personal information provided, or obtained by us directly. It does not apply to personal information collected during your communications with third parties.

Who are we and what do we do?

Selina, various hotels, together with their operating and/or management companies (the “Hotels“) and certain other businesses, restaurants (not otherwise connected with a Hotel), services and products that are owned and/or operated by, or provided by, Selina companies (as applicable; “Other Selina Businesses”).

Selina Hospitality PLC

Selina is the ultimate parent company. Selina is an English-registered company with company registration number 13931732 with its registered address at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

Hotels

The Hotels and their operating and/or management companies are ultimately owned by Selina.

Affiliated companies / Other Selina Businesses

This includes entities where we have a minority or majority interest, including Mantra ([www.wayofmantra.com]) and Remote Year.

How to contact us?

General privacy matters

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by sending an email to our Compliance Department Inbox at: [compliance@selina.com] or by post at the following address:

Selina Hospitality PLC

27 Old Gloucester Street

London

WC1N 3AX

In all correspondence, please provide:

the name, contact number, email address (if any) and address of the person submitting the complaint, feedback or enquiry; and
the relevant details pertaining to such complaint, feedback or enquiry such as the relevant time period, our employees or personnel involved, or copies of such relevant documents, if applicable.

4 What personal information do we collect and how do we use it?

We (and our service providers) use your personal information for legitimate business interests including the following:

to provide our Services to you, including enabling you to make, and us to accept, reservations online for our Hotels and/or Other Selina Businesses worldwide and enjoy our Services;
to create and operate an account;
to verify your identity;
to help us improve our Services, and develop and market new products and services, including those of our affiliated companies;
to carry out any requests made by you on the Site;
to investigate or settle inquiries or disputes;
to comply with any applicable laws, court order, other judicial process, or the requirements of a regulator;
to enforce our agreements with you;
to protect any of our rights, property or safety or those of any third parties, including our other customers and users of the Site and visitors to our hotels;
to provide support for the provision of our Services; and
to use the information as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

4.1 Fulfillment of Services

We collect and maintain personal information that you voluntarily submit to us during your use of the Site and/or through your purchase of our Services. We also may receive your personal information from third parties you have used to purchase our Services.

We use the contact and payment details you have provided to us or
third parties so that we can fulfil the supply of Services you have purchased, including but not limited to:
providing you with any information, products or services you request
from us;
processing reservations, where we will ask for your name, mailing
address, billing address, email address, telephone number, credit card information, arrival and departure dates, and airline frequent flyer (or any other applicable customer loyalty) programme information. We may also ask you to provide identification, e.g. your passport and details of your vehicle registration; and/or
processing your room preferences and any other special requests or
needs, including allergy or dietary information.

4.1.1 With whom do we share your personal information for this purpose?

Your personal information will be shared within Selina and its affiliated companies (as applicable) for the above purposes and with the following categories of third parties:

To verify card payments and process refunds — we may share your
information with credit card companies and other payment providers.
To help us manage our customer relationships and fulfil our Services
— we use a variety of third party vendors who provide us with systems and platforms to help us provide Services to you.
To manage aspects of our Site — we use a variety of third party
suppliers to help us operate features on our Site or facilitate the delivery of any products and/or services purchased through our Site.

Please note this list is non-exhaustive and there may be circumstances where we need to share personal information with other third parties in order to provide the Services to you.

4.1.2 What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we or a third party may have with you.

4.2 Registration and management of your Luna Nueva loyalty programme account and other accounts associated with our Site and/or Services.

We collect your name, gender, email address, date of birth, and telephone number when you sign-up to our Luna Nueva loyalty programme. You can update your personal information by logging onto the Selina website (via www.selina.com) (using your email address and password) and clicking on “Profile”.

We use this information in order to create and manage your account and to understand our customer base. Please see the “Customer Insight and Analysis” section below for more details about the personal information collected and how it is used.

4.2.1 With whom do we share your personal information for this purpose?

Your personal information will be shared within Selina for the above purpose and certain third parties, including vendors that provide our Customer Relationship Management system and other systems and platforms that help us manage your account.

4.2.2 What is our legal basis?

It is in our legitimate business interests to use the information you or third parties provide to us for the programmes and/or purposes described above.

4.3 Registration and management of your Shareholder Rewards Members Club account

We collect your name, email address, address (where available) and Members Club Tier Level via our partner Roundtable when you sign-up to our Shareholder Rewards Members Club.

We use this information in order to create and manage your Member’s Club account and associated benefits subject to availability and your Tier level and to understand our customer base. Please see the “Customer Insight and Analysis” section below for more details about the personal information collected and how it is used. In addition, you may receive shareholder updates, such updates will be the same as communications sent to other shareholders, if you do not wish to receive such updates you can unsubscribe at any time by clicking “Unsubscribe” in any relevant email.

4.2.1 With whom do we share your personal information for this purpose?

Roundtable will collect your personal information to verify your shareholding. Roundtable will then share the information described above with Selina. This information is shared within Selina for the above purpose and certain third parties, including vendors that provide our Customer Relationship Management system and other systems and platforms that help us manage the Members Club.

4.2.2 What is our legal basis?

It is in our legitimate business interests to use the information you or third parties provide to us for the Members Club and/or purposes described above.

4.4 Events and other food & beverages services

As a part of our Services, we host events on behalf of third party entities and organisations and may otherwise provide food and beverage. We collect and maintain personal information that you voluntarily submit to us or which we collect from the third party entity or organisation whose event we are hosting.

We collect this personal information so that you can participate in or attend such events, and/or consume such food and beverages. The personal information that we may collect includes your name, contact details, details of allergies or any special dietary or other requests which have been submitted by you or the third party entity or organisation on your behalf.

Where events are hosted on behalf of political or religious organisations or trade unions, we may, by collecting your name and recording your participation at the event, indirectly process personal data revealing political opinions, religious or philosophical beliefs, or trade union membership. You may also be subject to the privacy policy of the applicable third party when signing up to or attending an event.

4.4.1 With whom do we share your personal information for this purpose?

Your personal information will be shared within Selina for the above purpose and we sometimes share your personal information with third party event planners who help us to manage events.

4.4.2 What is our legal basis?

It is in our legitimate business interests to use the information you or third parties provide to us for events for the purposes described above.

Where we process ‘special categories of personal data’, including details of allergies or your association with political or religious organisations or trade unions, we rely on your explicit consent to process such special categories of personal data’, which we obtain from you directly or via the relevant third party entity or organisation.

4.5 Customer services

Our Site, our Hotels and/or Other Selina Businesses use various user interfaces to allow you to request information or provide general feedback about our Services: these include a printed and electronic enquiry forms, including the forms available here: https://www.selina.com/contact-us/

Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests and feedback.

4.5.1 With whom do we share your personal information for this purpose?

Your personal information will be shared within Selina for the above purpose. We do not share your personal information with third parties for this purpose.

4.5.2 What is our legal basis?

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

4.6 Your feedback about our Services

From time to time, we will use your name and contact details to invite you to provide feedback about our Services in the form of online or in-hotel surveys. Alternatively, you may voluntarily provide us with personal information when giving feedback regarding your stay at our hotels or experience with the Services we provide. We use this information to help us monitor and improve the quality of service provided by our staff and in our Hotels and/or Other Selina Businesses, and to assist us with the selection or development of future types of services.

4.6.1 With whom do we share your personal information for these purposes?

Your personal information will be shared within Selina for the above purpose and we use a third party service provider to assist us with customer surveys and feedback requests.

4.6.2 What is our legal basis?

It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.

4.7 Customer insight and analysis

We analyse your contact details with other personal information that we observe about you from your interactions with our Site, our email communications to you and/or by providing Services to you, such as the products and services you have purchased or viewed, or from your use of our in-hotel wifi.

Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Site, or from your mobile device. This includes the following:

an IP address to monitor Site traffic and volume;
a session ID to track usage statistics on our Site;
information regarding your personal or professional interests,
demographics, buying habits, experiences with our products and contact preferences.

Our web pages and emails contain “cookies” or “pixel tags.” (“Tags“). Tags allow us to track receipt of an email to you, to count users that have visited a web page collect other types of aggregate information. In some of our email messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications.

Please see our Cookie Policy for further information.

This information is used to create profiles and insights about your purchase habits and the purchase habits of our other customers. Where we have your consent to do so, we will also use your location data for customer insight purposes.

By using this information, we are able to measure the effectiveness of our content and how visitors use our Site and our Services. This allows us to learn what pages of our Site are most attractive to our guests, which parts of our Site are the most interesting and what kind of offers our registered users like to see.

We also use this information:

*to help us with the selection of future product and service lines,
hotel and websites design and to remember your preferences; and/or*
*for marketing purposes (see the marketing section below for further
details).*

4.7.1 With whom do we share your personal information for these purposes?

We share your personal information with a variety of third party service providers to assist us with customer insight analytics. These providers are described in our Cookie Policy.

4.7.1 What is our legal basis?

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.

4.9 Marketing communications

We carry out the following marketing activities using your personal information:

4.9.1 Email marketing, WhatsApp marketing and SMS marketing.

We use information that we observe about you from your interactions with our Site, our email, WhatsApp and / or SMS communications to you and/or by providing Services to you (see the Customer Insight and Analysis section above for further details of the information collected and how it is used) and/or your email address, to send you marketing communications by email, WhatsApp or SMS where you have consented to receive such marketing communications, or where we have another lawful basis to do so.

4.9.1.1 With whom do we share your personal information for these purposes?

Your personal information will be shared within Selina for the above purpose and we share your persona information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you.

4.9.1.2 What is our legal basis?

Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

We will only send you marketing communications via email where you have consented to receive such marketing communications, or where we have a lawful right to do so.

4.9.1.3 How can I unsubscribe from receiving email, WhatsApp or SMS marketing communications?

You can unsubscribe from emails at any time by clicking “unsubscribe” at the bottom of any marketing email message you receive. If you unsubscribe, you will still receive service communications from us about your reservation and stay.

You can unsubscribe from WhatsApp messages at any time by following the instructions given in any marketing WhatsApp message

You can unsubscribe from SMS communications at any time by following the instructions in any marketing SMS.

4.9.2 Online personalised advertising

We use information that we observe about you from your interactions with our Site, our email communications to you and/or by providing Services to you (see the Customer Insight and Analysis section above for more details of the information collected and how it is used) to provide you with personalised online advertising.

4.9.2.1 With whom do we share your personal information for these purposes?

Your personal information will be shared within Selina for the above purpose and we will share your personal information with a variety of third party service providers who assist us with our online personalised advertising campaigns. These providers are described in our Cookie Policy.

4.9.2.2 What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

4.9.3 Social media remarketing

We do this using custom audiences, customer match and/or similar services. Please note that such activity is also subject to the privacy choices you have elected on such services.

4.9.3.1 With whom do we share your personal information for these purposes?

Your personal information will be shared within Selina for the above purpose and with the following categories of third parties:

We share your email address with third party service providers who assist us with social media remarketing campaigns.

Your encrypted email address is also shared by us or our third party service providers with Facebook, Instagram, Tik Tok and/or Google under the terms of their respective custom audiences, customer match and/or similar services.

4.9.3.2 What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

4.9.4 Social media insight

Where you are a registered user of Facebook, Instagram, Tik Tok, or of a Google service, we will use your email address in an encrypted format to enable Facebook and Google to find other registered users of their services that share similar interests to you based on:

*information that we observe about you from your interactions with
our Site, our email communications to you and/or with our products and services in our hotels (see the Customer Insight and Analysis section above for more details of the information collected and how it is used); and*
*the information Facebook, Instagram, Tik Tok and/or Google hold
about you.*

We do this using lookalike audiences, similar audiences and/or related services. Please note that such activity is subject to the privacy choices you have elected to make on such services.

4.9.4.1 With whom do we share your personal information for these purposes?

Your personal information will be shared within Selina for the above purpose and with the following categories of third parties:

To administer marketing campaigns — we share your email address
with third party service providers who assist us with social media remarketing
To utilise social media platforms — your encrypted email
address is also shared by us or our third party marketing consultancies with Facebook, Instagram, Tik Tok and/or Google under the terms of their respective services, such as lookalike audiences and/or similar audience services.

4.9.4.2 What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

4.10 Prize draws, prize competitions and other promotions.

From time to time, we may run prize draws, prize competitions and other promotions on our Site, through our social media accounts, and/or in our Hotels and/or Other Selina Businesses. For the purposes of administering such promotions, we may process your name, contact details (including email address, postal address and/or telephone number), social media handle (if relevant) and any other personal information volunteered by you in your promotion entry.

4.10.1 With whom do we share your personal information for this purpose?

Your personal information will be shared within Selina for the above purpose and we may share your personal information collected in connection with any prize draws, prize competitions and other promotions that we run with third party providers that assist us with the administration of such promotions from time to time.

4.10.2 What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g., the terms and conditions applicable to the promotion) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions.

4.11 Careers

We may collect personal information in order to consider and process any enquiries or applications regarding our employment opportunities.

We collect and maintain personal information that you voluntarily submit to us or which we collect from third party recruitment agencies for this purpose. The information that we collect may include your name, contact details, education details, and any other information that you include on your CV, résumé and any cover letter.

You can apply for vacancies here: Selina Careers. Where you apply for a vacancy using LinkedIn, we may collect any information you make publicly available through LinkedIn. We also may use this information in order to communicate with you about your application.

4.11.1With whom do we share your personal information for this purpose?

We may share your personal information with third party service providers who assist us to match applicants with job vacancies.

4.11.2 What is our legal basis?

It is in our legitimate business interests to use the information you provide to us when you apply for a job vacancy for the purposes described above.

4.12 Business administration and legal compliance.

We use your personal information for the following business administration and legal compliance purposes:

to comply with our legal obligations;
to enforce our legal rights;
to protect rights of third parties; and
in connection with a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of our assets.

4.12.1 With whom do we share your personal information for these purposes?

Your personal information will be shared within Selina for the above purpose and we will share your personal information with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We will share your personal information with professional advisers such as lawyers and accountants, our insurers and/or governmental or regulatory authorities.

4.12.2 What is our legal basis?

Where we use your personal information in connection with a business transition, enforcing our legal rights, or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us, such as a court order.

5 Where we share your sensitive personal information, we shall obtain your consent to do so.

Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.

6 How do we obtain your consent?

Where our use of your personal information requires your consent, you can provide such consent:

at the time we collect your personal information following the instructions provided; or
by informing us by email or post using the contact details set out in this Privacy

7 Our use of cookies and similar technologies

Our Site uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.

8 Third party links and services

Our Site contains links to third party websites and services. Please remember that when you use a link to go from our Site to another website of, or you request a service from, a third party, this Privacy Policy no longer applies.

Your browsing and interaction on any other websites, or your dealings with any other third party service provider, are subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider with which you interact and to contact them if you have any questions about their respective privacy policies and practices.

This Privacy Policy applies solely to personal information collected by us through our Services and does not apply to these third party websites and third party service providers.

9 PayPal transactions

All PayPal transactions made through our Site are subject to the PayPal Privacy Policy located at www.paypal.com.

10 Disclosures of personal data

[Disclosure to Internal Third Parties]

We may share your personal data within Selina and some entities within Selina may provide services as processors to the controllers who are responsible for handling your personal data.

[Disclosure to External Third Parties]

We set out in Section 4 the purposes for which we may have to share your personal data with third parties, and the types of third parties with whom we share your personal data. In addition, we generally share personal data with third parties as follows:

Service providers acting as processors who provide IT and system administration services.
Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, shareholder services, legal, insurance and accounting services.
Regulators and other authorities, including tax authorities, acting as processors or joint controllers who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions, or otherwise as required for their own regulatory compliance.

11 Overseas transfers of personal data

Due to the global nature of our business and that of our third party suppliers who process your personal data on our behalf, personal information we collect from you may be transferred, processed and stored overseas including (where applicable) outside the jurisdiction where the personal information is collected.

Although the data protection laws of these other countries may not be as comprehensive as those in your own, we will take all necessary steps to ensure that your personal information is treated securely, and in accordance with this Privacy Policy and any applicable laws.

In particular, where your personal data is transferred from one jurisdiction such as the EU, EEA or Israel to a jurisdiction outside of it, we will comply with our legal and regulatory obligations (and will ensure that our third party suppliers comply with their obligations) in relation to the personal information, including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.

In respect of our third party suppliers, the use of personal data transferred outside the EEA shall (where applicable) be governed by contracts incorporating EU approved model clauses or the transfer shall be subject to another lawful transfer mechanism.

In respect of transfers within Selina, the use of personal data transferred outside the EEA is governed by an intra-group data sharing agreement which incorporates EU approved model clauses.

12 How long do we keep your personal information for?

We hold your personal information in accordance with our data retention policies. Generally, we do not keep personal information for longer than is necessary for the purposes for which it was collected.

If any personal information is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.

If you have opted out of / unsubscribed from receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.

13 Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

unauthorised access;
improper use or disclosure;
unauthorised modification; and
unlawful destruction or accidental loss.

All of our employees and data processors (i.e., those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

14 How to access your information and your other rights?

You have the following rights in relation to the personal information we hold about you:

14.1 Your right of access.

If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

14.2 Your right to rectification.

If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we will let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we have shared your personal information so that you can contact them directly.

14.3 Your right to erasure.

You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it, if you withdraw your consent (where applicable), or where you close your Luna Nueva loyalty programme account. However, note that we may retain some of your personal information for a reasonable period of time, even after you withdraw a consent or close your Luna Nueva loyalty programme, for legal or compliance purposes. If we have shared your personal information with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you with whom we have shared your personal information so that you can contact them directly.

14.4 Your right to restrict processing.

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it. It would not stop us from storing your personal information, though, or fulfilling contractual obligations, for example. We will tell you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you with whom we have shared your personal information so that you can contact them directly.

14.5 Your right to data portability.

You have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

14.6 Your right to object.

You can ask us to stop processing your personal information, and we will do so, if we are:

*relying on our own or someone else’s legitimate interests to
process your personal information, except if we can demonstrate compelling legal grounds for the processing; or*
processing your personal information for direct marketing.

14.7 Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you. However, we may conduct automated decision-making and/or profiling where it is necessary for entering into, or the performance of, a contract between you and us.

Examples of automated decision-making and/or profiling include if we use software to automatically scan employment applications and match candidates to job vacancies, or if we were to utilise an aptitude test with algorithms or automated criteria for decision-making in our recruitment process.

14.8 Your right to withdraw consent.

If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

14.9 Your right to lodge a complaint with the supervisory authority.

If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at [https://ico.org.uk/concerns/] or by calling their helpline on 0303 123 1113.

You may contact us at [compliance@selina.com] to process any of the foregoing requests in this Section 14.

15 Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal information, we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information or our business practices. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by email (if we hold it) of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

Shareholder Rewards Members Club – Terms and Conditions

Shareholder Rewards Members Club Term and Conditions

Effective 1 August 2023

Shareholder Rewards Members Club – Overview

The “Shareholder Rewards Members Club (“Members Club”) is managed and operated by Selina Loyalty Management Ltd. with its principal address at 102 Fulham Palace Road, London, England, W6 9PL (“Selina”).
The Members Club is governed by the terms and conditions as set forth herein, which may be modified at any time in Selina’s sole and absolute discretion (“Club Rules”). All interpretations of these Club Rules by Selina are final.
The Club Rules govern Selina’s relationship with members of the Members Club (referred to collectively as “Members” and individually as a “Member” or “you”).
Selina reserves the right to add, modify, delete or otherwise change any of the terms and conditions contained in the Club Rules in its sole and absolute discretion, with or without notice, including reducing or removing discounts or reducing or removing any Member Club benefit(s) or the provision of any special offers.
By Members using the Membership Club Card (“Membership Card”), or using Selina’s website or Selina App, to receive and redeem benefits under the Members Club, including, without limitation, discounts and the award of Luna Loyalty Programme Tokens (“Tokens”), you understand and agree that:

you have read and accept these Club Rules; and you have read and accept both the Selina’s Terms of Use and “Luna By Selina” Loyalty and Rewards Programme Terms & Conditions both of which are incorporated by reference herein; and
you consent to the collection, use, and disclosure of your personal data by Selina and the Selina group of companies, the Selina Group’s properties participating in the Members Club (“Participating Properties”) and their authorized third-party agents and licensees in accordance with Selina’s Privacy Policy.

All Member Club benefits, amenities, offers, merchandise, tokens, and events, including special events and Full Moon Party tickets are subject to availability and shareholder tier eligibility and may be changed by Selina at any time without notice in its sole and absolute discretion.
Selina may terminate the Members Club, in whole or in part, immediately upon notice to Members. In Selina’s sole and absolute discretion, Selina may choose to substitute a similar shareholder programme for the Members Club at any time immediately upon notice to active Members.
Except as otherwise expressly prohibited or limited by applicable laws, Selina may at any time amend, modify or supplement these Club Rules, with or without notice (collectively, “Club Rules Changes”). Members are responsible for remaining knowledgeable of the Club Rules and any Club Rule Changes. Your continued participation in the Members Club will constitute your acceptance of any such Club Rule Changes.

2.MEMBERSHIP

Eligibility. Membership in the Members Club is subject to verification of the Member’s shareholding of Selina Hospitality PLC ($ SLNA) shares (“Verified Shareholder”). Membership in the Members Club is available to any individual Verified Shareholder who: (i) holds the requisite number of shares in Selina Hospitality PLC “Shares” (as set on https://selina.roundtable.xyz) to be a Member; (ii) has held the requisite number of Shares for a minimum period of 90 days; (iii) possesses the legal authority to agree to the Club Rules; (iv) resides in a jurisdiction which legally permits participation in the Members Club; (v) is not a resident of Cuba, Iran, North Korea, Sudan, Syria, Venezuela, Russia; or the Crimea region of Ukraine; (vi) is not already a Member of the Members Club; and (vii) has not previously been terminated from the Members Club (collectively, the “Eligibility Requirements”).
Member’s Responsibilities Relating to the Club Rules and Other Documents.

Members are responsible for reading and understanding the Club Rules and all communications from Selina about the Members Club, including any document that sets forth your rights, responsibilities, and status in the Members Club. If a Member has any questions about the Members Club or these Club Rules, the Member should contact support@stakeholderlabs.com or shareholdermembers@selina.com. Any time a Member contacts these email address(es), that Member may be asked to answer certain security question to verify the Member’s identity. The Member support team may monitor or record telephone calls for quality assurance.
Members are responsible for reading Selina’s Privacy Statement in order to understand how Selina collects, uses, and discloses a Member’s data. If a Member has any questions about Selina’s Privacy Statement or its collection, use, or disclosure of a Member’s data, the Member should contact compliance@selina.com.

Membership Levels / Tiers and Membership Benefits. The Members Club consists of various tiers of membership with each tier containing different levels of reward and / or benefits (“Tiers”). For more information about the current Tier offerings, including the related benefits of those Tiers, please refer to Selina’s website at https://selina.roundtable.xyz

Membership Application. To apply for membership into the Members Club, an individual must meet the Eligibility Requirements and complete a membership application (“Membership Application”) on https://selina.roundtable.xyz and connect their brokerage account. Selina reserves the right to reject any individual’s Membership Application in its sole and absolute discretion.
Membership Card. It is your responsibility to keep your membership card safe at all times.
Individual Membership Accounts. Only individuals are eligible for membership into the Members Club and individuals are limited to only one active Membership Account. Membership Accounts may not be jointly owned by two or more individuals. Membership Accounts, including all benefits offered under the Members Club, are non-transferable unless expressly stated otherwise herein.
Multiple Membership Accounts Prohibited. A Member may not maintain more than one Membership Account under the Members Club.
Member’s Personal Profile. Certain identifying information provided by a Member in connection with the submission of the Membership Application to Roundtable (Selina’s Members Club Partner) will be maintained by Selina. In the event a Member requires their personal data to be updated, certain data such as name changes, may be subject to a request for supporting documentation in Selina’s sole and absolute discretion. All information provided by the Member to Selina and Roundtable contained on the Member’s profile must be accurate and kept current. By providing credit cards details as part of a Member’s profile, Members agree that any credit cards stored may be used by Selina and Participating Properties to guarantee the charges for any reservations made using the Member’s Members Club Card (or automatically applied discounts in Selina’s App or Selina’s website), unless the Member provides a different credit card when the reservation is made, at check-in or at check-out. A Member may change his/her credit card authorisation for future transactions by changing his/her banking or credit card information through either the Selina App or on Selina’s website. A Member must notify Selina if the authorized credit card on that Member’s profile is lost, stolen, invalidated or expired.
Use of Member’s Personal Information. All information provided by the Member is processed and handled in accordance with Selina’s Privacy Policy.
Communications to Members. All communications relating to the Members Club will be sent to the Member’s mailing address or email address listed in the Membership Account. Communications will be deemed received one (1) business day after sending if delivered by email or five (5) business days after sending if delivered by mail. Members are required to keep up to date all information, including email and mailing address. Selina shall not be liable for any misdirected or lost mail, including of their physical Members Club Card or any consequences thereof.

Tier Levels

Membership is subject to the shareholding verification, Eligibility Requirements, including the Member holding the requisite number of Shares for a particular Tier as set out at https://selina.roundtable.xyz for a minimum of 90 days. Selina will be informed by Roundtable of the Member’s Tier level. If a Member’s Tier level goes up / or down, Selina will endeavour to update the Member’s Tier level within 5 business days, Member must not rely on such update, and no liability is accepted by Selina or Roundtable if there is a delay in the Member’s Tier level changing.

Cancellation or Suspension of Membership Accounts.

By Member. A Member may cancel his/her Membership Account under the Members Club at any time by sending a written notice of cancellation to support@stakeholderlabs.com. In the event of cancellation, all benefits will be forfeited immediately and may not be reinstated or transferred.
By Selina. If a Member’s shareholding drops below the requisite number of shares needed for the lowest Tier their Members Club membership will be automatically terminated.

Selina may cancel the Members Club or cancel a Member’s Membership Account at any time with immediate effect and without written notice, for any reason and in Selina’s sole discretion (acting reasonably) including, without limitation, if Selina believes the Member has:

(i) Acted in a manner inconsistent with applicable laws, regulations, ordinances;

(ii) Failed to pay any charges or other bill when due to Selina or a Participating Property or failed to fulfil any financial obligation incurred as a result of the Member’s actions;

(iii) Acted in an inappropriate, fraudulent, abusive or hostile manner;

(iv) Breached or violated any of these Club Rules, “Luna By Selina” Loyalty and Rewards Programme Terms & Conditions or Selina’s Terms of Use; or

(v) Engaged in any misconduct or wrongdoing in connection with the Members Club including, without limitation, with respect to fraudulent claims of eligibility to earn benefits under the Members Club.

iii. Legal Action. Nothing contained in these Club Rules will limit Selina in the exercise of any legal or equitable rights or remedies afforded to it by law or under these Club Rules.

Effect of Membership Cancellation.

The Members Club, Tokens and other related benefits and services are the sole property of Selina, and are not the property of Members. Upon the cancellation of a Membership Account in the Members Club for any reason, all accrued benefits will be forfeited, and a Member will no longer be able to participate in the Members Club. All benefits earned under this Members Club, including Tokens, have no cash value and Selina will not compensate or pay cash for any forfeited or unused benefits, including Tokens.
If Selina cancels a Member’s Membership Account for any reason (other than the Members shareholdings dropping below the requisite number for the lowest Tier), the Member may not reapply for membership in the Members Club and any Membership Account opened in the Member’s name and all benefits earned under the Members Club, including Tokens, and associated with that Membership Account will be void and cancelled upon discovery. If Selina cancels membership due to the Member’s shareholding dropping below the requisite number required for membership, if the Member then purchases (and holds for a least 90 days) further shares resulting in a shareholding at least in line with the minimum required for participation in the Members Club, the individual Member can apply to the Members Club again, which may be accepted or rejected at Selina’s sole discretion.

iii. If a Member cancels his/her Membership Account the Member may reapply for membership in the Members Club at a later date, but no Tokens or other benefits previously forfeited or expired will be reinstated to the Membership Account.

Modification of Programme. Except as otherwise expressly prohibited or limited by applicable laws, Selina has the right to change, limit, modify or cancel the Club Rules at any time, with or without notice, even though such changes may affect the value of Tokens, or the ability to obtain certain benefits. Selina may, among other things: (i) withdraw, limit, modify or cancel any benefits including without limitation discount amounts; (iii) add blackout dates, limit rooms available for any Tier at any Participating Property or otherwise restrict the continued availability of benefits; and (iv) change Members Club benefits, locations served by Selina, conditions of participation, rules for earning, redeeming, retaining or forfeiting Tokens, or rules governing the use of Tokens. In accumulating Tokens, Members may not rely upon the continued availability of Tokens, Member’s Tier level or any other benefits offered under the Members Club.
Termination of Programme. Selina may terminate the Members Club immediately upon notice to Members. At Selina’s sole discretion, Selina may choose to substitute a similar Members Club for the Members Club at any time immediately upon notice to active Members. A Member may not accumulate Tokens or any other benefits under the Members Club after termination. If the Members Club is terminated, no benefits or services will be honored after the conclusion of any notice period.
Benefits Subject to Availability and Modification. All Members Club benefits, amenities, offers, and services are subject to availability and may be changed at any time without notice.
Eligibility to Receive Benefits. By accepting any Members Club benefits, amenities, offers, or services, including, without limitation, any Tokens or similar awards, a Member acknowledges that he/she is responsible for determining whether he/she is eligible to receive, and that he/she is eligible to receive, such Members Club benefits, amenities, offers, or services (including, without limitation, Tokens and similar awards) under applicable laws. Each Member must immediately notify Selina if he/she is not eligible to receive any Members Club benefits, amenities, offers or services at any time.
Eligibility Notification. A Member must promptly notify Selina in the event that (i) he/she is not eligible for any reason, including, without limitation, pursuant to any applicable laws, to earn Tokens, hold membership status, or any other benefits that a Member may earn under the Members Club, or (ii) his/her Member Account has been credited with any Tokens or any other benefit that a Member may earn under the Members Club that he/she has not earned or is not eligible to earn.

3.BENEFITS SYSTEM

Tokens Subject to “Luna By Selina” Loyalty and Rewards Programme Terms & Conditions. The accumulation and redemption of Tokens is subject to the “Luna By Selina” Loyalty and Rewards Programme Terms & Conditions. Each Member is responsible for reading the programme rules balance summaries or statements and all other communications from Selina related to the Luna Loyalty and Reward Programme in order to understand his or her rights, responsibilities, and status, as well as the structure for earning and redeeming Tokens.
Tier Levels. All Tier benefits including without limitation discounts, and Token awards are subject to availability and Eligibility Requirements.
Taxes. Tokens and other benefits earned through participating in the Members Club may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of Tokens is the sole responsibility of the Member. If Selina is required by any competent authority to make a payment of tax in relation to any Member’s membership of the Members Club, the Member shall promptly reimburse Selina for all such taxes and any costs incurred in relation to the administration of such taxes and payment.
Non-transfer and Non-Assignment of Tokens. Tokens and any other benefits earned under the Members Club do not constitute property of the Member and belong exclusively to Selina. Tokens accrued by a Member are for the Member’s benefit only and may not be transferred for any reason.
No Sale or Transfer. Tokens and other Member benefits may not be sold, bartered or transferred by Members. Any attempted transfer, sale or barter will be void and such Token’s cancelled. Selina and its partners may refuse to honour or recognize any Tokens or other Member benefits which Selina believes may have been transferred, sold or bartered. Any Tokens which Selina deems in its sole and absolute discretion to have been transferred in violation of the Club Rules may be cancelled.

4.ADDITIONAL TERMS OF THE MEMBERS CLUB

Monitoring Membership Accounts. Selina reserves the right to monitor the Membership Accounts of all Members, at any time and without notice, for compliance with Club Rules.
Exit of Participating Property. If a Participating Property exits the Members Club for any reason, a Member will not earn Tokens for Qualifying Stays or Qualifying Charges and any Awards (as defined in the Luna Loyalty Programme Terms and Conditions) will no longer be valid after the date on which the Participating Property exited the Members Club, even if the reservation for a Stay at the former Participating Property was made prior to that date.
Bookings prior to Membership. Any bookings made prior to membership of the Members Club, will not retrospectively attract Members Club discounts and no discounts to said booking(s) will be applied. If a Member meets Eligibility Requirements at the time of their stay, then on-property benefits such as food and beverage discount, as applicable, can be redeemed, but this does not include discount on the accommodation booking itself.
Taxes. Tokens, awards and other Member benefits may be subject to income or other taxes. The Member is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned Tokens. Selina will not be liable for any tax liability, duty or other charges in connection with the issuance of Tokens, and other Member benefits. In addition, to the extent Selina is subject to any liability related to a Member’s failure to pay income or other taxes, such Member will be required to fully indemnify and hold harmless Selina for the entire amount of such liability.
No Warranties or Representations, Express or Implied. Selina makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Members Club or by Participating Properties.
Not Responsible for Acts, Errors, or Omissions. Selina is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Membership Application, correspondence, redemption requests, awards or Member benefits (including without limitation those pertaining to a higher Tier); (b) theft or unauthorized redemption or use of Tokens or Awards; (c) any acts or omissions of third parties (including, without limitation, Participating Properties); or (d) any errors published in relation to the Members Club, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties, and Members Club affiliates (if applicable), and errors in the crediting or debiting of Tokens from Membership Accounts. Selina reserves the right to correct, without notice, any errors.
Interpretation of Club Rules. All interpretations of these Club Rules regarding membership are at Selina’s sole and absolute discretion, and Selina’s decisions will be final in all respects. In the event of any discrepancy between the English version and any translated version of these Club Rules, the English language version will govern.
Trademarks. Selina and Participating Properties are the sole and exclusive owners or licensees of the trademarks, service marks, trade names, logos, and copyrighted or copyrightable materials of Selina, its affiliates, and the Participating Properties. Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership of these trademarks anywhere in the world.
Waiver. Selina’s waiver of any breach of these Club Rules by any Member will not constitute a waiver of any other prior or subsequent breach of these Club Rules. Selina’s failure to insist upon strict compliance with these Club Rules by any Member will not be deemed a waiver of any rights or remedies Selina may have against that or any other Member. Selina may waive compliance with these Club Rules in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members.

LIMITATION OF LIABILITY. IN NO EVENT WILL SELINA, ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, ANY PARTICIPATING PROPERTY, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE MEMBERS CLUB, THESE CLUB RULES, OR SELINA’S OPERATION OF THE MEMBERS CLUB. The Member acknowledges that the Members Club is as a result of them owning shares in Selina Hospitality PLC and agrees that this exclusion of liability is reasonable.

Governing Law and Alternative Dispute Resolution/Waiver of Jury Trial. Selina and the Members agree that any controversy, dispute or claim arising out of or relating to the Members Club or these Club Rules will be handled individually without any class action and any such controversy, dispute or claim that cannot be settled through direct discussions, they will endeavour first to settle the controversy or claim by a mediation administered by the International Center for Dispute Resolution (“ICDR”) under its then-applicable rules and procedures. If the dispute is not otherwise resolved through direct discussions or mediation, the Parties agree that the controversy or claim, including the scope or applicability of this agreement to arbitrate, will then be resolved by final and binding confidential arbitration in Miami, Florida, to be administered by ICDR in accordance with its then-applicable arbitration rules and procedures, including without limitation the rule providing that each party will pay its pro rata share of ICDR fees and expenses and the rules providing for limited discovery and other exchange of information. The ICDR rules are available at www.ICDR.org. The ICDR rules for selection of a single arbitrator will be followed.
Applicable Local Laws and Regulations/Severability. Membership in the Members Club and the earning and redeeming of Tokens are subject to all applicable local laws and regulations. Membership in the Members Club, including the Tokens and other benefits, are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in the United States, Member’s jurisdiction of residence or the location of a Participating Property. If any part of these Club Rules is held to be unlawful or unenforceable, that part will be deemed deleted from these Club Rules in such jurisdiction and the remaining provisions will remain in force, subject to any other provisions included in these Club Rules. Nothing in the Club Rules shall be construed as limiting any right that a Member may have pursuant to local applicable law.
Entire Agreement. These Club Rules, together with any other terms and conditions, rules, or regulations incorporated herein or referred to herein constitute the entire agreement between Selina and the Members relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on Selina’s website.

I give my full consent and grant to Selina, the right to capture and use audio recordings, video recordings and photographs of me and my property, and the permission to use my likeness in a photograph, video, or other digital product in all media worldwide or for any lawful purpose (be it commercial, promotional or otherwise).I irrevocably authorize Selina to edit, alter, copy, copyright, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the product.

Selina Supplier’s Code of Conduct

Selina Hospitality PLC (“Selina Worldwide”, “we”, “our”) expects the highest level of law-abiding and ethical behavior from our suppliers, worldwide.

In all instances we expect adherence to our Core Values, which are to:

Act with Integrity
Respect everyone, everywhere
Provide individual opportunity and accountability
Improve our customers’ lives
Support our communities

Accordingly, we require all suppliers to comply with this Selina Worldwide Supplier Code of Conduct (“Code”) and all applicable laws and regulations in all destinations where they conduct business.

For purposes of this Code, “supplier” means any company, corporation, entity or individual – including the third parties’ employees, subcontractors, agents, and other representatives – that sells, or seeks to sell, goods or services to or through Selina Worldwide or any of its subsidiaries, affiliates or associations.

ETHICAL STANDARDS

Selina Worldwide expects its suppliers to conduct business with ethical standards consistent with our own.

Obey all relevant laws
Treat each other fairly, with dignity and respect
Prepare all records of financial transactions carefully and accurately
Report financial conditions and results of operations, honestly and promptly
Deal honestly and fairly with clients, customers, suppliers, and financial partners
Avoid actual and potential conflicts of interest
Avoid the improper giving and receiving of gifts
Safeguard Selina Worldwide’s assets
Properly handle competitive data, intellectual property, and other proprietary and/or sensitive information, including Selina Worldwide client, customer, guest and/or employee information, and protect against unauthorized disclosures
Protect Selina Worldwide’s reputation
Separate personal political activities from Selina Worldwide business
Report observed violations of legal and ethical standards

ANTI-CORRUPTION AND CONFLICTS OF INTEREST

Suppliers will conduct their businesses without engaging in any corrupt practices, including giving, receiving, authorizing or promising bribes or kickbacks. Suppliers may not give or receive a bribe or engage in any activity that could be construed as a bribe, to or from any public official, those in a position to influence public officials or any other party. Suppliers may not give Selina Worldwide employees any gift of value or offer of service which could, or could be considered to, improperly or materially influence the Company’s business relationship with that supplier.

CHILD LABOR

Suppliers shall not use workers under the legal age of employment in any country or local jurisdiction where work is performed. If the minimum age of employment is not defined, the minimum age of employment shall be 15 years of age. In cases where minors are authorized to work, we expect our suppliers to observe all legal requirements, particularly those pertaining to hours of work, wages, minimum education and working conditions.

COMMUNICATION

Suppliers should take appropriate steps to ensure that the principles of this Code are communicated to their employees and throughout their own supply chains. Suppliers should also take appropriate steps to ensure that the principles of this Code are adopted and applied by their employees, suppliers, agents and contractors to the extent applicable.

COMMUNITY INVOLVEMENT

Selina Worldwide seeks to work with suppliers that partner with local governments and communities to improve the educational, cultural, economic and social well-being of the communities in which they live and serve.

COMPLIANCE WITH THIS CODE

Selina Worldwide holds each of its suppliers accountable for ensuring compliance with this Code, and may request that a supplier demonstrate such compliance to the satisfaction of Selina Worldwide.

ENVIRONMENTAL GUIDELINES

Selina Worldwide actively seeks suppliers who share our commitment to protecting the environment. Suppliers shall abide by all federal, state and local environmental laws. Selina Worldwide favors suppliers that work to sustain, protect and restore the environment, by means such as energy conservation, recycling and proper disposal of waste, as well as by environmental restoration.

FREEDOM OF ASSOCIATION

Employees of suppliers shall be free to join organizations of their own choice. Suppliers shall respect and recognize the right of employees to join and organize associations of their own choosing, and to bargain collectively. Employees shall not be subject to intimidation or harassment in the exercise of their right to join or to refrain from joining any organization.

HEALTH AND SAFETY GUIDELINES

Suppliers must commit to providing a safe and healthy workplace and to treating employees fairly and in compliance with local laws. Health, safety and other workplace standards must meet all local laws and safety regulations. Worker housing, where provided, must meet the same standards for health and safety as those that apply in the workplace.

HUMAN RIGHTS

Selina Worldwide requires its suppliers to uphold a commitment to basic principles of human rights. Suppliers are expected to treat people with respect and dignity, encourage diversity and diverse opinions, promote equal opportunity for all, and help create an inclusive and ethical culture. Selina suppliers must not knowingly support, condone or otherwise participate in any form of modern slavery, which is a violation of basic human rights. It includes human trafficking, forced labor, debt bondage, forced or servile marriage, and commercial sexual exploitation. Selina suppliers must not engage in the use of forced, bonded (including debt bondage) or indentured labor, involuntary prison labor, slavery, or trafficking of persons. This includes transporting, harboring, recruiting, transferring, or receiving vulnerable persons by means of threat, force, coercion, abduction, or fraud for the purpose of exploitation.

Selina Worldwide expects that its suppliers provide transparency in its business and approach to tackling modern slavery throughout its supply chains, consistent with disclosure obligations under the UK Modern Slavery Act 2015.

NON-DISCRIMINATION

All terms of employment should be based solely on an individual’s ability to do the job. This means that suppliers must not discriminate against employees in hiring, promotion, salary, performance evaluation or any other term or condition of work, on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, disability, or any other basis prohibited by law in the applicable jurisdiction.

PRIVACY

Suppliers must comply with all relevant privacy and information security laws and regulatory requirements when dealing with any personal information relating to Selina Worldwide, its affiliates, customers, employees or other connected parties.

RESPECT AND DIGNITY

Suppliers shall treat each of its employees with respect and dignity and shall not subject or threaten to subject any employee to physical, sexual, psychological or verbal harassment or abuse.

TRADE CONTROLS

Suppliers must conduct their business in line with applicable trade controls, and export, re-export and import laws and regulations.

WAGES AND BENEFITS

Suppliers shall not pay less than the minimum wage in accordance with local laws or the prevailing market wages, whichever is higher.

WORKING HOURS

Suppliers shall maintain reasonable employee work hours in compliance with local standards and applicable national laws of the countries and regions in which the supplier does business. Selina Worldwide requires suppliers to comply with the statutory requirements for working hours for employees. Selina Worldwide will not use suppliers that, on a regularly scheduled basis, require employees to work in excess of the statutory requirements, unless those employees are properly compensated as required by applicable law.

EXPOLINK WHISTLEBLOWER HOTLINE

In order to ensure complainant protection, the Company has contracted an external, independent Service Provider Expolink to receive and analyze all incoming alerts from complainants. To protect the complainant’s identity, the Service Provider will sanitize the information received before submitting it to Selina and will not reveal the person’s identity. Expolink provides readily accessible and secure communication channels for:

A) Live Telephone Reporting (Toll free):

Panamá: 001 800 507 3321
Costa Rica: 8000440101
Colombia: 01800-944 4796
Mexico: 01800 123 0193
For other countries phone number visit: http://www.expolink.co.uk/whistleblowing-hotline/PDF/International-Freephone-listing.pdf

B) Web Reporting: http://wrs.expolink.co.uk/Selina
C) Using the Speaking Up™ mobile app: The app can be downloaded from Apple App Store, Google Play or Microsoft Store. To use the app, users simply need to input Selina’s access code Selina at the login screen before they begin submitting their report.

Selina Cowork General Terms of Use

THE MEMBERSHIP The Membership to Selina Cowork includes the following:
a) Selina will use commercially reasonable efforts to make available for you (and your members if applicable) the services described below.

Non-exclusive access to the Office Space
Regular Maintenance of the Office Space
Furnishings for the Office Space of the quality and in the quantity typically provided to other Selina Cowork Member Companies with similar office space, workstations, and/or other workspace, as applicable, in the Premises.
Access to and use of the Selina Cowork Member Network and wireless, high-speed internet connection.
Use of printers, copiers, and/or scanners available only to Selina Cowork Members.
Use of conference rooms prior reservation.
Heat and air conditioning in the Office Space.
Electricity for acceptable and reasonable office use.
Use of Kitchen.
Opportunity to participate in members-only events and benefits.
(i) Some of these services may only be available for use during business hours and during regular business
(ii) We reserve the right to access your Office Space, with or without notice, for safety, repair or emergency purposes. We also reserve the right to move your Office Space, modify/reduce the Services or furnishings at any time.

b) Your members list: Only those individuals that appear on your members list will be considered Members to Selina Cowork. You are responsible for the accuracy of your members list. Each member must fully register a username in the Selina Cowork Website, with all their contact information. We reserve the right to limit the number of Members allowed at any point.

__2. THE MEMBERSHIP FEE __

Payments Due upon signing: Upon submitting the Selina Coworking Space Membership Agreement, you will be obligated to deliver to us Payments Due Upon Signing. Upon submitting a signed andcompleted Agreement, you will be obligated to deliver to us, in the amount(s) set forth on your Selina Coworking Space Membership Agreement, (i) the Service Retainer and (ii) the Set-Up Fee.
Membership Fee. During the Term (defined below) of thisAgreement, your Membership Fee will be due monthly and in advance as of the fifth (5th) day of each month. You are obligated to make payment of all Membership Fees owed throughout the Commitment Term and this obligation is absolute notwithstanding any early termination of the Agreement by you (“Membership Fee Obligations”). You agree to pay promptly: (i) all sales, use, excise, value added, and any other taxes which you are required to pay to any other governmental authority (and, at our request, will provide to us evidence of such payment) and (ii) all sales, use, excise, value added and any other taxes attributable to your Membership as shown on your invoice. The Membership Fee set forth on the Membership Details Form covers the Services for only the number of Members indicated in the Membership Details Form. Additional Members will result in additional fees.
Late Fees. Failure to pay by the fifth (5th) of the month will cancel your membership, access to the Office Space and all other privileges.
Form of Payment. We accept payment of all amounts specified in this Agreement solely by the methods we communicate to you during the sign up process or from time to time during the term of this Agreement. You are required to inform us promptly of any changes to your payment information. Only a single payment method may be used at any given time to make payments under this Agreement.
Outstanding Fees. Any outstanding fees will be charged in arrears on a monthly basis. When we receive funds from you, we will first apply funds to any balances which are in arrears and to the earliest month due first. Once past balances are satisfied, any remaining portion of the funds will be applied to current fees due. If any payments remain outstanding after we provide notice to you, we may, in our sole discretion, withhold Services or terminate this Agreement. Outstanding fees may be, but are not limited to, extra services, extra members, and/or any indemnification from any property damage caused by you, your Members or your members guests.
No Refunds. There are no refunds of any fees or other amounts paid by you or your Members in connection with the Services.

TERM AND TERMINATION

Term. This Agreement will be effective when signed by both parties (“Effective Date”); provided that we have no obligations to provide you with the Services until the later of:
(i) the date on which payment of your Service Retainer, Set-Up Fee and first month’s Membership Fee has been received by us or (ii) the Start Date. If the Start Date is a Regular Business Day, you will be entitled to move into the Office Space no earlier than 11:00 on the Start Date. If the Start Date is not a Regular Business Day, you will be entitled to move into the Office Space no earlier than 11:00 on the first Regular Business Day after the Start Date. Unless otherwise set forth on the Membership Details Form, following the Commitment Term, this Agreement shall continue on a month-to-month basis (any term after the Commitment Term, a “Renewal Term”). The Commitment Term and all subsequent Renewal Terms shall constitute the “Term.” If no Commitment Term is indicated on your Membership Details Form, the default Commitment Term shall commence on the Start Date and end one (1) month after the Start Date. This Agreement will continue until terminated in accordance with this Agreement.
Cancellation Prior to Start Date by You. You may cancel this Agreement prior to the Start Date upon delivery of notice to us. If you terminate more than one (1) full calendar month prior to your Start Date, you may be entitled to a refund of your Set-Up Fee, less any applicable charges, expenses or deductions; however, you will not be entitled to a refund of your Service Retainer. If you terminate within one (1) full calendar month prior to your Start Date, you will not receive any refund of your Set-Up Fee or Service Retainer.
Termination by You; Changes in Office Space. You may terminate this Agreement by delivering to us written notice, signed by the Authorized Signatory, at least one (1) full calendar month prior to the month in which you intend to terminate this Agreement (“Termination Effective Month”) and the termination will be effective on the later of the last Regular Business Day of the Termination Effective Month and the expiration of the Commitment Term. No termination by you shall be effective during the Commitment Term and termination by you during the Commitment Term is a breach of this Agreement. If you terminate this Agreement prior to the end of the Commitment Term, your Membership Fee Obligations shall become immediately due. In addition to any rights, claims and remedies we choose to pursue in our discretion, your Service Retainer shall be forfeited immediately as a result of your breach. The written notice will be provided promptly upon your request during Regular Business Hours.
Termination or Suspension. We may withhold Services or immediately terminate this Agreement: (i) upon breach of this Agreement by you or any Member; (ii) upon termination, expiration or material loss of our rights in the Premises; (iii) if any outstanding fees are still due after we provide notice to you; (iv) if you or any of your Members fail to comply with the terms and conditions of the Selina Cowork Terms & Conditions, or any other policies or instructions provided by us or applicable to you; or (v) at any other time, when we, in our sole discretion, see fit to do so. You will remain liable for past due amounts, and we may exercise our rights to collect due payment, despite termination or expiration of this Agreement.

An individual Member will no longer be allowed access to the Services and is no longer authorized to access the Main Premises upon the earlier of (x) the termination or expiration of this Agreement; (y) your removal of such Member from the Member List or (z) our notice to you that such Member materially or repeatedly violated this Agreement.

Service Retainer. The Service Retainer will be held as a retainer for performance of all your obligations under this Agreement, including the Membership Fee Obligations, and is not intended to be a reserve from which fees may be paid. In the event you owe us other fees, you may not rely on deducting them from the Service Retainer, but must pay them separately. We will return the Service Retainer, or any balance after deducting outstanding fees and other costs due to us, including any unsatisfied Membership Fee Obligations, to you by bank transfer or other method that we communicate to you within thirty (30) days (or earlier if required by applicable law) after the later of (i) the termination or expiration of this Agreement and (ii) the date on which you provide to us all account information necessary for us to make such payment. Return of the Service Retainer is also subject to your complete performance of all your obligations under this Agreement, including full satisfaction of your Membership Fee Obligations and any additional obligations applicable following termination or expiration of this Agreement.
Removal of Property Upon Termination. Prior to the termination or expiration of this Agreement, you will remove all of your, your Members’, and your or their guests’ property from the Office Space and Premises. After providing you with reasonable notice, we will be entitled to dispose of any property remaining in or on the Office Space or Premises after the termination or expiration of this Agreement and will not have any obligation to store such property, and you waive any claims or demands regarding such property or our handling of such property. You will be responsible for paying any fees reasonably incurred by us regarding such removal. Following the termination or expiration of this Agreement, we will not forward or hold mail or other packages delivered to us.
Deregistration of Registered Address. You may not use an address provided by us as your registered address unless you have received our prior written consent. If, following the receipt of such written consent, you are using an address provided by us as your registered address, or you change your existing registered address to a registered address provided by us, upon termination or expiration of this Agreement, you shall complete the deregistration of such address with the relevant local authorities within 30 days of the date of such termination or expiration, and shall provide to us an original updated business license for our review and verification. For each whole or partial calendar month after such 30 day deadline has elapsed that you have not deregistered the registered address and provided to us proof of the same in the form of an updated business license, you agree to pay a percentage of your Membership Fee as follows: for the first whole or partial calendar month, 50%; for the second calendar month, 100%; for the third calendar month and each calendar month thereafter, 150%. Such fees may be deducted from your Service Retainer or separately charged to you, in our sole discretion. In the event that such fees are insufficient to compensate us for our losses incurred due to your breach under this Section 5(g), we shall be entitled to recover such excess losses from you.

4.HOUSE RULES

In addition to any rules, policies and/or procedures that are specific to a Main Premises used by you:

You acknowledge and agree that:

Keys, key cards and other such items used to gain physical access to the Premises or the Office Space remain our property. You will cause your Members to safeguard our property and you will be liable for replacement fees should any such property be lost, stolen or destroyed;
You shall promptly notify us of any change to your contact and payment information;
We will provide notice to you of any changes to services, fees, or other updates by emailing the email addresses provided by you. It is your responsibility to read such emails and to ensure your Members are aware of any changes, even if we notify such Members directly;
Carts, dollies and other freight items which may be made available may not be used in the passenger elevator except at our discretion;
All of your Members are at least 18 years of age;
You shall be solely and fully responsible for ensuring that no alcohol is consumed by any of your Members or guests who is younger than the legal age for consuming alcohol in the applicable jurisdiction;
Common spaces are to be enjoyed by all our Member Companies, members and guests unless otherwise instructed by us, and are for temporary use and not as a place for continuous, everyday work;
You will provide us with reasonable notice of and complete all required paperwork prior to hosting any event at the Premises;
You will be responsible for any damage to your Office Space exceeding normal wear and tear;
You may not make any structural or nonstructural alterations or installations of wall attachments, furniture or antennae in the Office Space or elsewhere in the Premises without prior approval by us. In the event that any alterations or installations are made, you shall be responsible for the full cost and expense of the alteration or installation and, prior to the termination of this Agreement, the removal of such items and the restoration necessitated by any such alterations. To the extent that we incur any costs in connection with such alteration, installation or removal which are not otherwise paid by you we shall deduct such costs from the Service Retainer. In no event are you permitted to perform any of these actions. Only a member of our facilities staff is entitled to perform an alteration, installation, removal or restoration. Reach out to a member of your community team for more information;
You and your Members’ computers, tablets, mobile devices and other electronic equipment must be (i) kept up-to-date with the latest software updates provided by the software vendor and (ii) kept clean of any malware, viruses, spyware, worms, Trojans, or anything that is designed to perform malicious, hostile and/or intrusive operations. We reserve the right to remove any device from our networks that poses a threat to our networks or users until the threat is remediated; and
You consent to our non-exclusive, non-transferable use of your Member Company name and/or logo in connection with identifying you as a Member Company of Selina Cowork, alongside those of other Member Companies, on a public-facing “Membership” display on Selina.com, as well as in video and other marketing materials. You warrant that your logo does not infringe upon the rights of any third party and that you have full authority to provide this consent. You may terminate this consent at any time upon thirty (30) days’ prior notice.

No Member will:
•Perform any activity or cause or permit anything that is reasonably likely to be disruptive or dangerous to us or any other Member Companies, or our or their employees, guests or property, including without limitation the Office Space or the Premises;
•Use the Services, the Premises or the Office Space to conduct or pursue any illegal or offensive activities or comport themselves to the community in a similar manner;
•Misrepresent himself or herself to the Selina Cowork community, either in person or on the Selina Cowork Member Network;
•Take, copy or use any information or intellectual property belonging to other Member Companies or their Members or guests, including without limitation any confidential or proprietary information, personal names, likenesses, voices, business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property, or modified or altered versions of the same, and this provision will survive termination of this Agreement;
•Take, copy or use for any purpose the name “Selina” or any of our other business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property or modified or altered versions of the same, or take, copy or use for any purpose any pictures or illustrations of any portion of the Premises, without our prior consent, and this provision will survive termination of this Agreement;
•Use the Office Space in a “retail,” “medical,” or other nature involving frequent visits by members of the public;
•Use our mail and deliveries services for fraudulent or unlawful purposes, and we shall not be liable for any such use;
•Make any copies of any keys, keycards or other means of entry to the Office Space or the Premises or lend, share or transfer any keys or keycards to any third party, unless authorized by us in advance;
•Install any locks to access the Office Space or anywhere within the Premises, unless authorized by us in advance;
•Allow any guest(s) to enter the building without registering such guest(s) and performing any additional required steps according to our policies; or
•Bring any weapons of any kind, or any other offensive, dangerous, inflammable or explosive materials into the Office Space or the Premises. You are responsible for ensuring your Members comply with all House Rules.

5.Additional Agreements

Information Technology. In order to utilize all the functionalities offered by us, it may be necessary to install software onto a Member’s computer, tablet, mobile device or other electronic equipment. In addition, a Member may request that we troubleshoot problems a Member may have with respect to printing, accessing the network connection Selina Cowork provides shared Internet access to Members via a wired or wireless network connection. For those Members wishing to implement a private wired network, Selina Cowork may allow you to install a firewall device for your exclusive access and use, subject to Selina Cowork IT approval, and you will be responsible for removal of the same. Prior to any such installation or removal, you shall coordinate with the Selina Cowork IT team to discuss the actual setup, appropriate time, manner and means for such installation or removal and any additional fees that may result from the request. To the extent that we incur any costs in connection with such installation or removal, which are not otherwise paid by you, we shall deduct such costs from the Service Retainer. You shall also be responsible for any monthly fees incurred relating to your private, secured wired network.
Waiver of Claims to the extent permitted by law, you, on your own behalf and on behalf of your Members, employees, agents, guests and invitees, waive any and all claims and rights against us and our landlords at the Premises and our and its affiliates, parents, and successors and each of our and their employees, assignees, officers, agents and directors (collectively, the “Selina Cowork Parties”) resulting from injury or damage to, or destruction, theft, or loss of, any property, person or pet.
Limitation of Liability. To the extent permitted by law, the aggregate monetary liability of any of the Selina Cowork Parties to you or your Members, employees, agents, guests or invitees for any reason and for all causes of action, will not exceed the total Membership Fees paid by you to us under this Agreement in the twelve (12) months prior to the claim arising. None of the Selina Cowork Parties will be liable under any cause of action, for any indirect, special, incidental, consequential, reliance or punitive damages, including loss of profits or business interruption. You acknowledge and agree that you may not commence any action or proceeding against any of the Selina Cowork Parties, whether in contract, tort, or otherwise, unless the action, suit, or proceeding is commenced within one (1) year of the cause of action’s accrual. Notwithstanding anything contained in this Agreement to the contrary, you acknowledge and agree that you shall not commence any action or proceeding against any of the Selina Cowork Parties other than the Selina Cowork Party you are directly contracting with hereunder and the assets of such person for any amounts due or for the performance of any obligations in connection with this Agreement.
Indemnification. You will indemnify the Selina Cowork Parties from and against any and all claims, including third party claims, liabilities, and expenses including reasonable attorneys’ fees, resulting from any breach of this Agreement by you or your Members or your or their guests, invitees or pets or any of your or their actions or omissions. You are responsible for the actions of and all damages caused by all persons and pets that you, your Members or your or their guests invite to enter any of the Premises. You will indemnify Selina Cowork from any and all damages caused by you, your Members, and/or your Members guests. You shall not make any settlement that requires a materially adverse act or admission by us or imposes any obligation upon any of the Selina Cowork Parties without our written consent. None of the Selina Cowork Parties shall be liable for any settlement made without its prior written consent.
Insurance. Since this agreement limits your claims against us, we encourage you to maintain personal property insurance and commercial general liability insurance covering you and the Members for property loss and damage, injury to the Members and the Members’ guests and prevention of or denial of use of or access to, all or part of the Premises, in form and amount appropriate to your business.
Pets. If the Office Space is in Premises designated by us to be one in which pets are permitted, and if any Member plans on regularly bringing a pet into the Office Space or otherwise into the Premises, we may require this Member to produce proof of vaccination for such pet and evidence of compliance with applicable local regulations. If any of your Members brings a pet into the Premises, you will be responsible for any injury or damage caused by this pet to other members or guests or other occupants of the Premises or to the property of (i) Selina Cowork or any employees, members or guests or (ii) the owner(s) or other occupants of the Premises. None of the Selina Cowork Parties will be responsible for any injury to such pets. We reserve the right to restrict any Member’s right to bring a pet into the Premises in our sole discretion.
Other members. We do not control and are not responsible for the actions of other Member Companies, Members, or any other third parties. If a dispute arises between Member Companies, members or their invitees or guests, we shall have no responsibility or obligation to participate, mediate or indemnify any party.
Privacy. We collect, process, transfer and secure personal data about you and your Members in accordance with all applicable data protection laws. Note that you are not obligated to provide us with personal information and any information collected by us will be provided by you at your own will and with your explicit consent granted herein by execution of this Agreement. You hereby undertake (i) to inform any new or existing Member of the provisions of this clause and the privacy policy, (ii) where necessary, to obtain consent from such Member to the collection, processing, transferring and securing of data described herein and (iii) you in fact collect and process such Member’s personal data in accordance with applicable law.

ARBITRATION AND CLASS ACTION WAIVER

Governing Law. This Agreement and the transactions contemplated hereby shall be governed by and construed under the law of the State of New York without regard to conflicts of laws provisions thereof and without regard to the United Nations Convention on Contracts for the International Sale of Goods or any other implementation of the Uniform Computer Information Transactions Act.
Venue.Except that either party may seek equitable or similar relief from any court of competent jurisdiction, any dispute, controversy or claim arising out of or in relation to this Agreement, or at law, or the breach, termination or invalidity of this Agreement, that cannot be settled amicably by agreement of the parties to this Agreement shall be finally settled in accordance with the International Chamber of Commerce commercial arbitration rules then in force, by one or more arbitrators appointed in accordance with said rules. The place of arbitration shall be New York, New York.
Proceedings; Judgment. The proceedings shall be confidential and in English. The award rendered shall be final and binding on both parties. Judgment on the award may be entered in any court of competent jurisdiction. In any action, suit or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover, in addition to any other relief awarded, the prevailing party’s reasonable attorneys’ fees and other fees, costs and expenses of every kind in connection with the action, suit or proceeding, any appeal or petition for review, the collection of any award or the enforcement of any order, as determined by the arbitrator(s) or court, as applicable. This Agreement shall be interpreted and construed in the English language, which is the language of the official text of this Agreement.
Class/Group Action Waiver. Any proceeding to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class or group action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No proceeding will be combined with another without the prior written consent of all parties to all affected proceedings. You and we also agree not to participate in claims brought in a private attorney general or representative capacity, or any consolidated claims involving another person’s account, if we are a party to the proceeding. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS OR GROUP REPRESENTATIVE OR CLASS OR GROUP MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS.

MISCELLANEOUS

Nature of the Agreement; Relationship of the Parties. The whole of the Premises remains our property and in our possession and control. We are giving you the right to share with us the use of the Premises so that we can provide the Services to you. Notwithstanding anything in this Agreement to the contrary, you and we agree that our relationship is not that of landlord-tenant or lessor-lessee and this Agreement in no way shall be construed as to grant you or any Member any title, easement, lien, possession or related rights in our business, the Premises or anything contained in or on the Premises. This Agreement creates no security of tenure, tenancy interest, leasehold estate, or other real property interest. The parties hereto shall each be independent contractors in the performance of their obligations under this Agreement, and this Agreement shall not be deemed to create a fiduciary or agency relationship, or partnership or joint venture, for any purpose. Neither party will in any way misrepresent our relationship.
Updates to the Agreement. We may from time to time update this Agreement and will provide notice to you of these updates. You will be deemed to have accepted the new terms of the Agreement following the completion of two (2) full calendar months after the date of notice of the update(s). Continued use of the Office Space or Services beyond this time will constitute acceptance of the new terms.
Waiver. Neither party shall be deemed by any act or omission to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the waiving party.
Subordination. This Agreement is subject and subordinate to our lease with our landlord of the Premises and to any supplemental documentation and to any other agreements to which our lease with such landlord is subject to or subordinate. However, the foregoing does not imply any sublease or other similar relationship involving an interest in real property.
Extraordinary Events. Selina Cowork will not be liable for, and will not be considered in default or breach of this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond Selina Cowork’s reasonable control, including without limitation (i) any delays or changes in construction of, or Selina CoWork’s ability to procure any space in, any Premises, and (ii) any delays or failure to perform caused by conditions under the control of our landlord at the applicable Premises.
Severable Provisions. Each provision of this Agreement shall be considered separable. To the extent that any provision of this Agreement is prohibited, this Agreement shall be considered amended to the smallest degree possible in order to make the Agreement effective under applicable law.
Survival. all provisions of this Agreement reasonably expected to survive the termination or expiration of this Agreement will do so.
Notices. Any and all notices under this Agreement will be given via email, and will be effective on the first business day after being sent. All notices will be sent via email to the email addresses specified on the Membership Details Form, except as otherwise provided in this Agreement. Selina Cowork may send notices to either (or both) the Primary Member or the Authorized Signatory, as Selina Cowork determines in its reasonable discretion. Notices related to the physical Office Space, Premises, Members, other Member Companies or other issues in the Premises should be sent by the Primary Member. Notices related to this Agreement or the business relationship between you and Selina Cowork should be sent by your Authorized Signatory. In the event that we receive multiple notices from different individuals within your company containing inconsistent instructions, the Authorized Signatory’s notice will control unless we decide otherwise in our reasonable discretion.
Headings; Interpretation. The headings in this Agreement are for convenience only and are not to be used to interpret or construe any provision of this Agreement. Any use of “including,” “for example” or “such as” in this Agreement shall be read as being followed by “without limitation” where appropriate. References to any times of day in this Agreement refer to the time of day in the Office Space’s time zone.
No Assignment. Except in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the shares or assets of you or your parent corporation, you may not transfer or otherwise assign any of your rights or obligations under this Agreement (including by operation of law) without our prior consent. We may assign this Agreement without your consent.
OFAC. You hereby represent and warrant that (i) neither you, nor anyone who directly or indirectly owns a 50% or greater economic or voting interest in you, nor any of your Members are or will be, at any time during the Term, an entity or individual listed on the Specially Designated Nationals and Blocked Persons List published by the U.S. Department of Treasury, as updated from time to time or is an entity domiciled under regions sanctioned by the U.S. Department of Treasury, (ii) neither you nor any of your Members are or will be, at any time during the Term, a government official, including without limitation an official or employee of any government, an official of a political party, or a candidate for political office, or a director, officer, employee, or “affiliate” (as defined in regulations under the U.S. Securities Exchange Act of 1934) of a government instrumentality and (iii) neither you nor any of your Members will, at any time during the Term, engage in any activity under this Agreement, including the use of Services provided by Selina Cowork in connection with this Agreement, that violates applicable U.S. economic sanctions laws or causes Selina Cowork to be in violation of such U.S. economic sanctions laws.
Anti-Money Laundering. You hereby represent and warrant that at all times you and your Members have conducted and will conduct your operations ethically and in accordance with all laws, including but not limited to laws that prohibit commercial bribery and money laundering (the “Anti-Money Laundering Laws”), and that all funds which you will use to comply with your payments obligations under this Agreement will derived from legal sources, pursuant to the provisions of Anti-Money Laundering Laws. You will provide us with all information and documents that we from time to time may request in order to comply with all Anti-Money Laundering Laws.
Anti-Corruption Laws. Neither you nor any of your Members, your directors, officers, employees, agents, subcontractors, representatives or anyone acting on your behalf, (i) has, directly or indirectly, offered, paid, given, promised, or authorized the payment of any money, gift or anything of value to: (A) any Government Official or any commercial party, (B) any person while knowing or having reason to know that all or a portion of such money, gift or thing of value will be offered, paid or given, directly or indirectly, to any Government Official or any commercial party, or (C) any employee or representative of Selina Cowork for the purpose of (1) influencing an act or decision of the Government Official or commercial party in his or her official capacity, (2) inducing the Government Official or commercial party to do or omit to do any act in violation of the lawful duty of such official, (3) securing an improper advantage or (4) securing the execution of this Agreement, (ii) will authorize or make any payments or gifts or any offers or promises of payments or gifts of any kind, directly or indirectly, in connection with this Agreement, the Services or the Office Space. For purposes this section, “Government Official” means any officer, employee or person acting in an official capacity for any government agency or instrumentality, including state-owned or controlled companies, and public international organizations, as well as a political party or official thereof or candidate for political office.
Brokers. You hereby represent and warrant that you have not used a broker or realtor in connection with the membership transaction covered by this Agreement. You hereby indemnify and hold us harmless against any claims arising from the breach of any warranty or representation of this paragraph.
Entire Agreement. This Agreement, including the Membership Details Form, constitutes the entire agreement between the parties relating to the subject matter hereof and shall not be changed in any manner except by a writing executed by both parties or as otherwise permitted herein. All prior agreements and understandings between the parties regarding the matters described herein have merged into this Agreement.

“Luna By Selina” Loyalty and Rewards Programme Terms & Conditions

Effective June 3rd, 2024

1.LOYALTY PROGRAMME OVERVIEW

The “Luna by Selina” Loyalty and Rewards Programme (“Loyalty Programme”) is managed and operated by Selina Loyalty Management Ltd. with its principal address at 102 Fulham Palace Road, London W6 9PL (“Selina”).

The Loyalty Programme is governed by the terms and conditions as set forth herein, which may be modified at any time in Selina’s sole and absolute discretion (“Programme Rules”). All interpretations of these Programme Rules by Selina are final.
The Programme Rules govern Selina’s relationship with members of the Loyalty Programme (referred to collectively as “Members” and individually as a “Member” or “you”), including how Members manage their Membership Account (defined below), earn and redeem Loyalty Programme tokens (“Tokens”) with participating properties (each a “Participating Property”), as well as with third party Programmes which have a business relationship with Selina (“Partner Programmes”), and request and use Redemption Awards (defined below).
Selina reserves the right to add, modify, delete or otherwise change any of the terms and conditions contained in the Programme Rules in its sole and absolute discretion, with or without notice, even if such changes affect the value of Tokens already accumulated. This means that Selina may make changes that affect, but are not limited to, Participating Properties, rules for earning Tokens, redeeming Tokens, rules and procedures for the use of Tokens, continued availability of Tokens and the provision of any special offers
By opening a Loyalty Programme membership account (“Membership Account”), or by using the Membership Account number you were assigned (“Membership Number”) to receive and redeem benefits under the Loyalty Programme, including, without limitation, the award of Tokens, you understand and agree that:
i. you have read and accept these Programme Rules; and you have read and accept the Selina’s Terms of Use which are incorporated by reference herein; and
ii. you consent to the collection, use, and disclosure of your personal data by Selina, Participating Properties and Partner Programmes, and their authorized third- party agents and licensees in accordance with Selina’s Privacy Policy.
All Loyalty Programme benefits, amenities, offers, Tokens and services are subject to availability and may be changed by Selina at any time without notice in its sole and absolute discretion. Selina may terminate the Loyalty Programme, in whole or in part, with six (6) months’ notice to all active Loyalty Members and with less than six (6) months’ notice in any jurisdiction, if required to do so by applicable law. At Selina’s sole and absolute discretion, Selina may choose to substitute a similar loyalty and rewards Programme for the Loyalty Programme at any time immediately upon notice to active Loyalty Members. If the Loyalty Programme is terminated, all unredeemed Tokens will be forfeited without any obligation or liability, and no redemption claims or promotional Token claims will be honored after the conclusion of the notice period.
Except as otherwise expressly prohibited or limited by applicable laws, Selina may at any time amend, modify or supplement these Programme Rules, the structure for earning Tokens, with or without notice, even though such changes may affect the value of Tokens, or the ability to obtain certain Tokens (collectively, “Programme Rules Changes”). Loyalty Members are responsible for remaining knowledgeable of the Programme Rules and any Programme Rule Changes. Your continued participation in the Loyalty Programme will constitute your acceptance of any such Programme Rule Changes.

2.MEMBERSHIP

Eligibility. Membership in the Loyalty Programme is available to any individual who: (i) possesses the legal authority to agree to the Programme Rules; (ii) resides in a jurisdiction which legally permits participation in the Loyalty Programme; (iii) is not a resident of Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine; (iv) provides valid and accurate personal information when enrolling in the Loyalty Programme; (v) is not already a Member of the Loyalty Programme; and (vi) has not previously been terminated from the Loyalty Programme (collectively, the “Eligibility Requirements”).
Member’s Responsibilities Relating to the Programme Rules and Other Documents.
i. Members are responsible for reading and understanding the Programme Rules and all communications from Selina about the Loyalty Programme, including Membership Account Statements and any other document that sets forth your rights, responsibilities, and status in the Loyalty Programme. If a Member has any questions about the Loyalty Programme or these Programme Rules, the Member should contact the Member Support Team, contact details can be found here. Any time a Member contacts the Member Support Team, that Member may be asked to answer certain security question to verify the Member’s identity. The Member Support Team may monitor or record telephone calls for quality assurance.
ii. Members are responsible for reading Selina’s Privacy Statement in order to understand how Selina collects, uses, and discloses a Member’s data. If a Member has any questions about Selina’s Privacy Statement or its collection, use, or disclosure of a Member’s data, the Member should contact the Member Support Team.
Membership Levels and Membership Benefits. The Loyalty Programme may consist of various levels of membership with each level earning or accruing Tokens at varying rates. The basic level membership is free and open to all individuals who meet the Eligibility Requirements set forth in Section 2(a). If you chose a higher level membership which involved the payment of fees, supplementary terms and conditions and eligibility requirements will apply. For more information about the current membership levels offerings, including the related benefits of those levels, may be located on Selina’s website at Membership Levels and Membership Benefits Overview.
Membership Application. TTo start your membership into the Loyalty Programme, an individual must complete a membership application (“Membership Application”) on the Selina mobile app (“Selina App”), or through any other enrollment network that may be established by Selina. Selina reserves the right to reject any individual’s Membership Application in its sole and absolute discretion.
Membership Account Number. Upon acceptance and approval of a Membership Application, a Membership Account will be created by the Member and that Member will be assigned a unique Membership Number. Upon receipt of a Membership Number, an individual will be deemed a Member and eligible to earn Tokens from reservations and purchases made on the Selina App or at Participating Properties. It is your responsibility to keep your membership details confidential and safe at all times.
Individual Membership Accounts. Only individuals are eligible for membership into the Loyalty Programme and individuals are limited to only one active Membership Account. Membership Accounts may not be jointly owned by two or more individuals. Membership Accounts, including all benefits offered under the Loyalty Programme, are non-transferable unless expressly stated otherwise herein.
Multiple Membership Accounts Prohibited. A Member may not maintain more than one Membership Account under the Loyalty Programme. If more than one Membership Account Number is assigned to an individual under the Loyalty Programme, that Member will only receive Tokens under the Membership Account first created under the Loyalty Programme. All duplicate Membership Accounts may be canceled and those associated Tokens terminated without notice.
Member’s Personal Profile. Certain identifying information provided by a Member in connection with the submission of the Membership Application will be maintained by Selina. This information will be accessible by Members on both the Selina App and Selina’s website. Members will be able to modify and delete this personal information through the Selina App and/or Selina’s website. Certain modifications, such as name changes, may be subject to a request for supporting documentation in Selina’s sole and absolute discretion. All information provided by the Member to Selina and contained on the Member’s profile must be accurate and kept current. By providing credit cards details as part of a Member’s profile, Members agree that any credit cards stored may be used by Selina and Participating Properties to guarantee the charges for any reservations made using the Member’s Membership Account, unless the Member provides a different credit card when the reservation is made, at check-in or at check-out. A Member may change his/her credit card authorisation for future transactions by changing his/her banking or credit card information through either the Selina App, on Selina’s website or by contacting the Member Support Team. A Member must notify Selina if the authorized credit card on that Member’s profile is lost, stolen, invalidated or expired.
Use of Member’s Personal Information. All information provided by the Member is processed and handled in accordance with Selina’s Privacy Policy.
Communications to Members. All communications relating to the Loyalty Programme will be sent to the Member’s mailing address or email address listed in the Membership Account. Communications will be deemed received one (1) business day after sending if delivered by email or five (5) business days after sending if delivered by mail. Members are required to keep up to date all information, including email and mailing address. Selina shall not be liable for any misdirected or lost mail or any consequences thereof.
Account Statements/Token Balance Summaries. A Member can review his/her Token balance and transaction history at any time by accessing his/her profile through the Selina App once such feature is made available. Selina will use reasonable efforts to ensure that such information is up to date and accurate, however from time to time there may be delays in updating the Token balance and transaction history. Selina is not responsible for any misinformation, including recent transaction history, that may be reflected on the Member’s profile on either the Selina App or Selina’s website. In addition, Selina may from time to time, but is not obliged to, provide a Member with an account statement that contains important information relating to Member’s Membership Account (“Account Statement”) provided there has been a transaction on the Membership Account since the last Account Statement (if applicable) was delivered to the Member. The Account Statement will include a summary of the Member’s Token balance and transaction history. A Member may also contact the Member Support Team for information relating to the Member’s Membership Account, including transaction history and Token balance.

Cancellation or Suspension of Membership Accounts.

By Member. A Member may cancel his/her Membership Account under the Loyalty Programme at any time by sending a written notice of cancellation to the Member Support Team. In the event of cancellation, all unredeemed Tokens and other similar awards will be forfeited immediately and may not be reinstated or transferred.
By Selina. Selina may cancel a Member’s accumulated Tokens, or suspend and/or cancel the Loyalty Programme or certain benefits thereof (which will subsequently also remove protection against the forfeiture of Tokens should the Member become inactive as described in Section 3(h)) or cancel a Member’s Membership Account at any time with immediate effect and without written notice, for any reason and in Selina’s sole discretion (acting reasonably) including, without limitation, if Selina believes the Member has:

(i) Acted in a manner inconsistent with applicable laws, regulations, ordinances;

(ii) Failed to pay any charges or other bill when due to Selina or a Participating Property or failed to fulfill any financial obligation incurred as a result of the Member’s actions;

(iii) Acted in an inappropriate, fraudulent, abusive or hostile manner;

(iv) Breached or violated any of these Programme Rules or Selina’s Terms of Use; or

(v) Engaged in any misconduct or wrongdoing in connection with the Loyalty Programme including, without limitation, with respect to fraudulent claims of eligibility to earn benefits under the Loyalty Programme;

iii. Bankruptcy. Subject to applicable law, a Member’s membership in the Loyalty Programme will terminate automatically upon the Member filing for bankruptcy or otherwise being subject to a bankruptcy or similar proceeding.

Legal Action. Nothing contained in these Programme Rules will limit Selina in the exercise of any legal or equitable rights or remedies afforded to it by law or under these Programme Rules.

Effect of Membership Cancellation.
i. The Loyalty Programme, Tokens and other related benefits and services are the sole property of Selina, and are not the property of Members. Upon the cancellation of a Membership Account in the Loyalty Programme for any reason, all unredeemed Tokens and all other similar accrued benefits will be forfeited and a Member will no longer be able to participate in the Loyalty Programme. All benefits earned under this Loyalty Programme, including Tokens, have no cash value and Selina will not compensate or pay cash for any forfeited or unused benefits, including Tokens.
ii. If Selina cancels a Member’s Membership Account for any reason, the Member may not reapply for membership in the Loyalty Programme and any Membership Account opened in the Member’s name and all benefits earned under the Loyalty Programme, including Tokens, and associated with that Membership Account will be void and canceled upon discovery.
iii. If a Member cancels his/her Membership Account, or if a Member’s Membership Account becomes inactive as described in Section 3(h), the Member may reapply for membership in the Loyalty Programme at a later date, but no Tokens or other benefits previously forfeited or expired will be reinstated to the Membership Account.
Modification of Programme. Except as otherwise expressly prohibited or limited by applicable laws, Selina has the right to change, limit, modify or cancel the Programme Rules at any time, with or without notice, even though such changes may affect the value of Tokens, or the ability to obtain certain Tokens. Partner Programmes similarly reserve the right to modify their own programmes, which may impact your rights and expected benefits under the Loyalty Programme. Selina and Partner Programmes may, among other things: (i) increase or decrease the number of Tokens received or required for a Stay (ii) withdraw, limit, modify or cancel any Tokens; (iii) add blackout dates, limit rooms available for any Token or Membership Level at any Participating Property or otherwise restrict the continued availability of Tokens; and (iv) change Programme benefits, locations served by Selina, conditions of participation, rules for earning, redeeming, retaining or forfeiting Tokens, or rules governing the use of Tokens. In accumulating Tokens, Members may not rely upon the continued availability of Tokens, Membership Levels or any other benefits offered under the Loyalty Programme.
Termination of Programme. Selina may terminate the Loyalty Programme with six (6) months’ advance notice to Members. At Selina’s sole discretion, Selina may choose to substitute a similar Loyalty Programme for the Loyalty Programme at any time immediately upon notice to active Loyalty Members. A Member may not accumulate Tokens or any other benefits under the Loyalty Programme after termination. If the Loyalty Programme is terminated, all unredeemed Tokens will be forfeited without any obligation or liability, and no other earned benefits or services will be honored after the conclusion of the notice period. Selina may terminate any of the Loyalty Programme in whole or in part, in any jurisdiction on less than six months’ notice, if required to do so by applicable law.
Benefits Subject to Availability and Modification. All Loyalty Programme benefits, amenities, offers, and services are subject to availability and may be changed at any time without notice.
Eligibility to Receive Benefits. By accepting any Loyalty Programme benefits, amenities, offers, or services, including, without limitation, any Tokens or similar awards, a Member acknowledges that he/she is responsible for determining whether he/she is eligible to receive, and that he/she is eligible to receive, such Loyalty Programme benefits, amenities, offers, or services (including, without limitation, Tokens and similar awards) under applicable laws, gift policies and incentive policies. Each Member must immediately notify Selina if he/she is not eligible to receive any Loyalty Programme benefits, amenities, offers or services at any time.
Eligibility Notification. A Member must promptly notify Selina in the event that (i) he/she is not eligible for any reason, including, without limitation, pursuant to any applicable laws, gift policies or incentive policies, to earn Tokens, hold membership status, or any other benefits that a Member may earn under the Loyalty Programme, or (ii) his/her Member Account has been credited with any Tokens or any other benefit that a Member may earn under the Loyalty Programme that he/she has not earned or is not eligible to earn.

3.TOKEN SYSTEM

Tokens Generally. Members may earn Tokens only under the Loyalty Programme for eligible charges through the Selina App, on Selina’s website, at Participating Properties or through Partner Programmes. Tokens may also be awarded to Members for other reasons in Selina’s sole and absolute discretion. Unless Selina expressly advises that Tokens can be earned by Members for specific charges, the position is that the charges are not eligible to earn Tokens.
Tokens Subject to Programme Rules. As set forth in Section 1(c), the accumulation and redemption of Tokens is subject to the Programme Rules. Each Member is responsible for reading the Programme Rules, balance summaries or statements and all other communications from Selina related to the Loyalty Programme in order to understand his or her rights, responsibilities, and status in the Loyalty Programme, as well as the structure for earning and redeeming Tokens.
Taxes. Tokens and other benefits earned through participating in the Loyalty Programme, including redeeming Tokens for Awards (as defined below), may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of Tokens and Awards is the sole responsibility of the Member. If Selina is required by any competent authority to make a payment of tax in relation to any Member’s Tokens or Membership Account, the Member shall promptly reimburse Selina for all such taxes and any costs incurred in relation to the administration of such taxes and payment.
Transfer and Non-Assignment of Tokens Tokens and any other benefits earned under the Loyalty Programme do not constitute property of the Member and belong exclusively to Selina. Tokens accrued by a Member are for the Member’s benefit only and may only be transferred to another account belonging to the same Member.
Death. In the event of a Member’s death, Selina may, in its sole discretion, allow unredeemed Tokens from the deceased Member’s Membership Account to be transferred to a family Member or close friend who is an active Member upon Selina’s receipt and review of all requested documentation and communications.
Divorce. In the event of a Member’s adjudicated divorce settlement, Selina may, in its sole discretion, allow unredeemed Tokens to be transferred from one Member’s Membership Account to another Member’s Membership Account upon Selina’s receipt and review of all requested documentation and communications including, without limitation, legal documents directing such a transfer of Tokens.
No Sale or Transfer. Tokens and other Member benefits may not be sold, bartered or transferred by Members. Any attempted transfer, sale or barter will be void and such Token’s canceled. Selina and its partners may refuse to honor or recognize any Tokens or other Member benefits which Selina believes may have been transferred, sold or bartered. Any Tokens which Selina deems in its sole and absolute discretion to have been transferred in violation of the Programme Rules may be canceled.
Token Expiration Policy. All Tokens expire if unredeemed within (i) twenty-four (24) months from the date such Tokens are earned by a Member through booking a stay and (ii) from three (3) to twelve (12) months depending on the conditions set from granted tokens through other means other than booking a stay, subject to any exceptions that may be imposed by Selina in its sole and absolute discretion. In addition, Members must remain active in the Loyalty Programme to retain any Tokens they accumulate. If a Member’s Membership Account is inactive for the number of months as set forth above, that Member’s Membership Account will forfeit all accumulated Tokens.If a Member does not maintain an active status for five (5) consecutive years, the Member’s Membership Account may be deactivated by Selina in its sole discretion. Once Tokens are forfeited, the Tokens cannot be reinstated, but a Member can earn new Tokens, unless that Member’s Membership Account has been deactivated.

4.EARNING TOKENS

How to Earn Tokens. A Member will earn ten (10) Tokens for each U.S. Dollar, or the currency equivalent, that is incurred and paid for by the Member on Qualifying Charges (as defined below) in accordance with this Section 4. The amount of Tokens earned per U.S. Dollar spent by a Member may be modified by Selina at any time without advance notice.
Qualifying Charges. “Qualifying Charges” include all charges and purchases directly made with Selina either through the Selina App, on Selina’s website or at Participating Properties, including but not limited to: Charges incurred during a Stay in a guest room at a Participating Property by a Member on his/her folio, including, without limitation, charges for:
(i) Qualifying Rates for Stays; and
(ii) Any other applicable charges identified as Qualifying Charges (in Selina’s sole and absolute discretion) that may vary by Participating Property, which such Member should confirm either during or after his/her Stay; provided the Member provides his/her Membership Number at the time of reservation or at check-in, Stays in one of the reserved guest rooms, and directly pays for the charges.
Non-Qualifying Charges. Charges which do not qualify for Tokens include any complimentary services, redeemed Tokens or any other fees or charges including, without limitation: (i) charges for banquets, meetings or other functions; (ii) other fees paid including, without limitation, parking, business center, retail stores, and other third-party services; (iii) charges for food and beverages at restaurants located at Participating Properties; (iv) charges for any tours, transportation, wellness, and any other event offered by the Participating Properties; and (v) taxes, service charges, gratuities, fees (such as late check out fees), mandatory or automatic charges (such as resort charges) and other applicable charges.
Qualifying Stay. A “Stay” or “Qualifying Stay” means all consecutive nights a Member registers for, and personally pays and stays at any Participating Property, for which the room is billed to the Member. In addition, a “Stay” or “Qualifying Stay” is a stay of one or more consecutive nights at the same Participating Property by a Member who: (i) provides his/her Membership Number at the time of reservation or at check-in; (ii) pays a Qualifying Rate (as defined below); and (iii) Stays personally in one of the reserved guest rooms. If a Member checks out of a guest room and then checks back in to a guest room at the same Participating Property within 24 hours, it will count as a single Stay for purposes of calculating Stays and issuing Member benefits. A Member may only earn Tokens during any Stay if he/she Stays in one of the reserved guest rooms and pays a Qualifying Rate. Members cannot earn or receive benefits at multiple Participating Properties for the same Stay date(s). Only one Member per guest room can earn Tokens. If there is more than one Member staying in the same guest room, the Members who will be paying the bill will accrue the Tokens.
Qualifying Rates. A “Qualifying Rate” is the rate a Member pays for a Stay in a guest room at a Participating Property which qualifies to earn Tokens. Qualifying Rates are such rates found on the Selina App or on Selina’s website and may include an application of a discount code. Unless otherwise specifically stated herein or identified at the time of booking, Members will receive credit for the Stays on Qualifying Rates.
Non-Qualifying Rates. A “Non-Qualifying Rate” is a rate a Member pays for a Stay in a guest room at a Participating Property which does not qualify to earn Tokens. Non-Qualifying Rates are those booked using the following methods:
i. The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia, hotwire.com, priceline.com, trivago, lastminute.com, booking.com, travelocity.com;
ii. The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the Member does not directly pay the Participating Property for such room;
iii. The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, travel industry rates and organized tours or package bookings;
iv. The guest room was complimentary or discounted; or
v. A voucher or third-party award was redeemed for the guest room.
Tokens Only Earned at Participating Properties. Tokens will not be earned, awarded or otherwise accumulated, at any subsidiary or affiliate of Selina other than at Participating Properties, unless otherwise advertised. If a property ceases to be a Participating Property, all Stays subsequent to such date will not be eligible to earn Tokens regardless of when the reservation was made.
Additional Restrictions on Earning Tokens. No other person except the Member may earn Tokens on Qualifying Charges on Qualifying Nights for his/her Membership Account. Tokens for a room shared by two Members will only be awarded to one Member. Token accrual is limited to individual travel and the room must be paid for individually by the Member or billed directly to the entity who has arranged payment for the Member’s Stay that is not associated with a convention or group meeting. If the Member attends a convention or group meeting and individually pays the hotel or other property directly for the room, he/she will be eligible to receive Tokens for the Stay. However, contract rooms, rooms reserved by companies (regardless of whether on an ongoing basis), and master-billed rooms are not eligible to earn Tokens. Military rates at certain Participating Properties may be subject to local restrictions and may be ineligible for Tokens
Credit for Stays Completed Prior to Membership. Tokens may be earned for Stays completed within thirty (30) days prior to the Member’s enrollment in the Loyalty Program as described further in Section [8.3], if such credit is requested through the Member Support Team, along with a copy of the paid receipt for the Stay, within sixty (60) days of the Stay. Additional documentation may be requested in Selina’s sole and absolute discretion.
Foreign Currency Exchange. The amount of Tokens earned at Participating Properties where a non-U.S. dollar currency is used will be calculated based on Qualifying Charges converted to U.S. Dollar at the exchange rate selected by Selina. This may be the foreign exchange rate used by a Participating Property at check-in, at check-out or another rate selected by Selina and may not be the same rate used for currency conversions on the Member’s Membership Account.
Transferring Tokens. At this time, Selina does not permit Members to transfer or otherwise assign Tokens to any other individuals, including other Members.
Purchase of Tokens. At this time, Selina does not permit Members to purchase, sell or otherwise transfer for consideration Tokens to or from Selina or any other individuals, including other Members.
__Additional Ways to Earn Tokens. __
i. Selina Impact Programme. Members may also earn Tokens by participating in select charitable events sponsored by Selina (“Selina Impact Events”). Selina Impact Events may vary by Participating Property. Participation in Selina Impact Events may be subject to additional terms and conditions. Such additional terms and conditions may vary by Selina Impact Event and Participating Property. The number of Tokens earned for participation in Selina Impact Events will be set by Selina in its sole and absolute discretion and may vary by event. The amount of Tokens earned per Selina Impact Event may also be modified at any time by Selina without advance notice. Tokens earned by participating in Selina Impact Events will be subject to the Programme Rules and any additional exceptions that may be imposed by Selina in its sole and absolute discretion. For additional information relating to Selina Impact Events, including the earning of Tokens for participation in such events, Members should check the Selina App, Selina’s website or contact the Member Support Team.
ii. Member Referral Programme. [Future Programme].
iii. Partner Programmes. [Future Programme].

5.REDEEMING TOKENS

Redeeming Tokens for Awards.
i. A Member may redeem Tokens to obtain certain awards and benefits (each an “Award”) including, without limitation, rooms at Participating Properties and other services available through the Selina App and at Participating Properties. A full list of current Award options and instructions on how to redeem Awards through the Selina App are located on Selina’s website under Membership Levels and Membership Benefits Overview.
ii. Tokens and Awards may not be exchanged or redeemed by a Member for cash, prizes or credit.
iii. Awards are valid only for use by the individual designated on the Award and are not transferable, although, if requested at the time of issuance, an Award may be issued to a third party. Third party transfers or transfers to non-Members are limited to twenty (20) Awards in a calendar year on a single Membership Account. In the event an Award is given to a third party in accordance with the prior sentence, neither the Member nor the third party will earn any Tokens, Qualifying Nights or Qualifying Stays in connection with such Award. At check-in, the guest using the Award may be required to show valid identification and provide a credit card to the Participating Property for incidental charges.
iv. Awards believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible Member, will be void and will not be honored.
Using Awards for Accommodations at Participating Properties.
i. A Member may redeem Tokens for participating rooms at Participating Properties (“Award Stay”). 125 Tokens will redeem the equivalent of $1.00 USD per Award Stay.
ii. Redeeming Tokens for an Award Stay is subject to availability at the time of reservation. Advanced reservations are required and must be booked through the Selina App or on Selina’s website. Selina provides no warranty or guarantee of the availability of Award Stays at any time and may introduce or withdraw Award Stays at its sole discretion.
iii. When making a reservation for an Award Stay at least twenty-four (24) hours in advance, a “Redemption Award” will be added to the Stay automatically, provided the Member has sufficient Tokens for the entire Stay, and the Redemption Award will be activated upon check-in.
iv. Awards are valid only for individual stays and are not valid for group stays, package tours, conventions or other special rates and/or package programmes, food and beverage credits, incidental expenses, or service charges.
v. The standard guarantee and cancellation policies of a Participating Property will apply to Award Stay reservations including, without limitation, all minimum length of Stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out.
vi. A Tokens refund may be issued for a Stay according to the rate cancellation policy of the Participating Property, in order for the Tokens refund to be issued to the Member’s Membership Account.
vii. If a Member fails to cancel a guaranteed Award Stay reservation within the permitted cancellation period as outlined in Section 5vi above, the Tokens used for the Award Stay will not be refundable. Refundable rates Tokens may be refunded if the Member contacts selina.com/contact-us.
viii. The amount of Tokens required per night to obtain rooms at Participating Properties varies by the category of the Participating Property and the room types available at the Participating Property, length of Stay, and may also vary by time of year. A list of Participating Property categories is available on [Selina’s website] (https://www.selina.com). Selina may change a Participating Property’s category and remove a Participating Property at any time in its sole and absolute discretion without advance notice.
ix. When redeeming Tokens for an Award Stay, the Award Stay includes the cost of a participating room (as specified at the time of booking) at a Participating Property, room tax/service charge, and extra-person charges, if any. All other charges, including incidentals, resort fees or taxes and similar fees, are the responsibility of the Member and are not included in the Award Stay.
x. Participating rooms vary between Participating Properties and Participating Brands. Higher rate rooms, including upgrades based on size, view, services, and/or suites, may be available at a higher Tokens cost.
xi. With an Award Stay, bedding preferences may be requested, but are not guaranteed.
xii. Members will not receive Tokens for the Award Stay portion of their Stay.
xiii. A Member may redeem Tokens for as many guest rooms as possible at the same Participating Property over the same dates. When doing so, the Member agrees to make legitimate Tokens redemption reservations in good faith for use by the Member and his or her invited guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. Selina reserves the right to cancel any reservations it believes to be in violation of the Programme Rules.
xiv. If a Participating Property exits the Loyalty Programme for any reason after a Member makes an Award Stay reservation but before the Member’s Stay, Selina will use reasonable efforts to have such former Participating Property honor the reservation or assist in arranging equivalent accommodations nearby; however, Selina cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Programme will be honored and will notify the member if the booking is canceled. Selina will have no liability in relation to any such canceled booking.
xv. An Award Stay at destinations outside the United States is subject to all required government approvals, restrictions, applicable taxes and/or service charges. Awards do not include United States federal inspection fees or any other fees, expenses, surcharges, taxes or other costs or expenses that may be imposed by foreign governments for international travel.
xvi. Other limitations and exclusions may apply in Selina’s sole and absolute discretion.
Additional Ways to Use Awards. Selina may from time to time create new and unique ways for Members to redeem Tokens and use Awards, including for charitable causes and donation to charitable and other non-profit organizations. These Programme Rules and other rules as set forth by Selina in its sole and absolute discretion will apply. Members will be able to obtain more information on such Programmes through the Selina App and Selina’s website.
Upsell Awards.
i. When using Tokens for an Award Stay, Members will not be able to redeem additional Tokens to reserve a upsell room such as an ocean view room or a suite. Members may only pay for these upsell via local currency.

Paid Upsell Awards. At select Participating Properties, Members may pay for an upsell to a Free Night Award reservation on a cost per night basis. The price for “Paid Upsell Awards” varies by Participating Property and must be paid in local currency by the Member during the Member’s Stay. Additional Tokens are not required with Paid Upsell Awards.

Upsell Award requirements vary by Participating Property, hotel category, room type and by season.

iii. Participating Properties, at their discretion, may offer premium room(s) that require an Upsell Award, e.g. rooms with special views such as ocean or bay views.

Upsell Awards require payment in local currency and cannot be purchased with Tokens. Check the room description for currency and other redemption requirements when booking an Award Stay reservation online.

6.ADDITIONAL TERMS OF THE LOYALTY PROGRAMME

Monitoring Membership Accounts. Selina reserves the right to monitor the Membership Accounts of all Members, at any time and without notice, for compliance with Programme Rules. Selina may review all Members’ Tokens, Qualifying Stays, and Qualifying Nights balances and transaction history including, without limitation, requests for Awards and other benefits.
Adjustments. A Member may request credits for Tokens that are not reflected in a Member’s Membership Account through the Selina App, on Selina’s website or by contacting the Member Support Team. Such a request must be received within one (1) year of the applicable transaction to receive any credit.
New Members. A new Member is eligible to receive Tokens for Qualifying Charges and for Qualifying Stays at Participating Properties that are incurred and paid for by the Member during the thirty (30) days prior to his/her enrollment in the Loyalty Programme (the “Pre-Enrollment Period”), if the Member requests the credit within sixty (60) days of the applicable Qualifying Stay or Qualifying Charge transaction. A new Member will not receive any Tokens for any transactions that occurred prior to the Pre-Enrollment Period.
Correction of Benefits. At any time and in Selina’s sole and absolute discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these Programme Rules), Selina may correct (i) the amount of Tokens or the number of Qualifying Nights credited to a Member’s Membership Account, and (ii) any other benefit that has been credited to a Member’s Membership Account.
Exit of Participating Property. If a Participating Property exits the Loyalty Programme for any reason, a Member will not earn Tokens for Qualifying Stays or Qualifying Charges and any Awards will no longer be valid after the date on which the Participating Property exited the Loyalty Programme, even if the reservation for a Stay at the former Participating Property was made prior to that date.
Taxes. Tokens, Awards and other Member benefits may be subject to income or other taxes. The Member is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned Tokens. Selina will not be liable for any tax liability, duty or other charges in connection with the issuance of Tokens, Awards and other Member benefits. In addition, to the extent Selina is subject to any liability related to a Member’s failure to pay income or other taxes, such Member will be required to fully indemnify and hold harmless Selina for the entire amount of such liability.
No Warranties or Representations, Express or Implied. Selina makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Loyalty Programme or by Participating Properties.
Not Responsible for Acts, Errors, or Omissions. Selina is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Membership Application, correspondence, redemption requests, Awards or Member benefits; (b) theft or unauthorized redemption or use of Tokens or Awards; (c) any acts or omissions of third parties (including, without limitation, Participating Properties); or (d) any errors published in relation to the Loyalty Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties, and Loyalty Programme affiliates (if applicable), and errors in the crediting or debiting of Tokens from Membership Accounts. Selina reserves the right to correct, without notice, any errors.
Interpretation of Programme Rules. All interpretations of these Programme Rules regarding membership are at Selina’s sole and absolute discretion, and Selina’s decisions will be final in all respects. In the event of any discrepancy between the English version and any translated version of these Programme Rules, the English language version will govern.
Trademarks. Selina and Participating Properties are the sole and exclusive owners or licensees of the trademarks, service marks, trade names, logos, and copyrighted or copyrightable materials of Selina, its affiliates, and the Participating Properties. Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership of these trademarks anywhere in the world.
Waiver. Selina’s waiver of any breach of these Programme Rules by any Member will not constitute a waiver of any other prior or subsequent breach of these Programme Rules. Selina’s failure to insist upon strict compliance with these Programme Rules by any Member will not be deemed a waiver of any rights or remedies Selina may have against that or any other Member. Selina may waive compliance with these Programme Rules in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members.

LIMITATION OF LIABILITY. IN NO EVENT WILL SELINA, ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, ANY PARTICIPATING PROPERTY, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE LOYALTY PROGRAMME, THESE PROGRAMME RULES, OR SELINA’S OPERATION OF THE LOYALTY PROGRAMME. The Member acknowledges that this Programme is free to use and agrees that this exclusion of liability is reasonable.

Governing Law and Alternative Dispute Resolution/Waiver of Jury Trial. Selina and the Members agree that any controversy, dispute or claim arising out of or relating to the Loyalty Programme or these Programme Rules will be handled individually without any class action and any such controversy, dispute or claim that cannot be settled through direct discussions, they will endeavor first to settle the controversy or claim by a mediation administered by the International Center for Dispute Resolution (“ICDR”) under its then-applicable rules and procedures. If the dispute is not otherwise resolved through direct discussions or mediation, the Parties agree that the controversy or claim, including the scope or applicability of this agreement to arbitrate, will then be resolved by final and binding confidential arbitration in Miami, Florida, to be administered by ICDR in accordance with its then-applicable arbitration rules and procedures, including without limitation the rule providing that each party will pay its pro rata share of ICDR fees and expenses and the rules providing for limited discovery and other exchange of information. The ICDR rules are available at www.ICDR.org. The ICDR rules for selection of a single arbitrator will be followed.
Applicable Local Laws and Regulations/Severability. Membership in the Loyalty Programme and the earning and redeeming of Tokens are subject to all applicable local laws and regulations. Membership in the Loyalty Programme, including the Tokens, Awards and other benefits, are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in the United States, Member’s jurisdiction of residence or the location of a Participating Property. If any part of these Programme Rules is held to be unlawful or unenforceable, that part will be deemed deleted from these Programme Rules in such jurisdiction and the remaining provisions will remain in force, subject to any other provisions included in these Programme Rules. Nothing in the Programme Rules shall be construed as limiting any right that a Member may have pursuant to local applicable law.
Entire Agreement. These Programme Rules, together with any other terms and conditions, rules, or regulations incorporated herein or referred to herein constitute the entire agreement between Selina and the Members relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on Selina’s website.

Selina User Generated Content Terms & Conditions

This document establishes the terms and conditions that govern our request sent to you. By responding to our request in any affirmative manner including replying with a hashtag supplied by one of one of our brands or destinations, or by uploading content including but not limited to videos, images, gifs, as posted by you on social media including Instagram, Facebook, Weibo and WeChat (the “Content”) in marketing campaigns and any other types of promotion of its brands or uploading into our websites, mobile sites, app, or social media sites (“Website”), you are making a Content (as defined below) to Selina Hospitality PLC and/or its direct and indirect affiliates and subsidiaries (collectively, “Selina,” “we,” or “us”) and you agree to the following Terms and Conditions.

The Website allows you or us to upload photographs, posts from social media sites, and other content. If your Content is selected by Selina, it may be displayed or appear on the Website or in other marketing, advertising or promotions together with your name and other identifying information provided, including without limitation any social media identifier, handle or profile picture. Selina’s privacy policy is located at https://www.selina.com/legal/.

In case we are interested in using your Content, we shall request your acceptance of these terms and conditions via commenting on the Content as posted by you on the relevant social media page, including on Instagram. Our request shall include a reference to these terms and conditions. We require a response from you to approve our use of your Content. To agree to Selina using your Content in accordance with these terms and conditions and indicate your acceptance of these terms and conditions, simply reply by using the hashtag #YesSelina

You understand and agree that you shall retain all ownership rights in the Content however you hereby grant us a non-exclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Content in whole or in part, as well as your name and other identifying information, including without limitation any social media identifier, handle, profile picture, image, likeness, posts, statements or other information available or provided by you, in any form, media, or technology, whether now known or hereafter developed in connection with the Selina marketing, advertising and promotional activities referred to above.

By making or agreeing to our use of the Content, you promise the following:

that you are 18 years or older;
that if children are depicted in the Content, you are the parent/guardian with legal responsibility of any minors depicted in the Content;
that you own or otherwise control the rights to your Content and any and all elements thereof;
that you have the rights from any and all third parties appearing in such Content to use their names, images or likenesses and any other third party-owned elements as necessary in and as part of your Content; and
that your Content does not infringe or violate the rights of any third parties, including, but not limited to, intellectual property rights, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations.

You acknowledge that Selina is not responsible for, and has no liability for, any use of all or any part of a Content. You agree to hold harmless and release Selina, along with its respective officers, directors, employees, agents, assigns, licensees and successors, from any and all claims, demands, or causes of action (collectively “claims”) that you or your heirs, representatives, executors, administrators, or any other persons acting on your behalf or on behalf of your estate have or may have, whether now in in the future, relating to the use of your Content, including without limitation, any claims of defamation, invasion of privacy, rights of publicity or copyright, or any other right you may have.

Selina reserves the right, at its sole discretion, to edit any Content and to choose to include, not include or remove such Content from its Website or in any other materials where the Content may appear.

By accepting these terms and conditions, you waive:

the right to inspect or approve any finished product wherein the Content appears; and
the right to receive any monetary or other compensation for any use made of the Content by Selina in accordance with this agreement.

Accessibility in Selina

Selina is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages, and accommodations offered by Selina, including those offered through our website, https://www.selina.com/.

As part of this commitment, we are improving our website to make it more accessible and compliant with the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). Please be aware that our efforts are ongoing. As such, some areas of the site may be in the process of undergoing enhancements. If you encounter any difficulty using our website, please contact us at (+1) 786 485 0498

Selina is also in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotels to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.

We aim to extend genuine hospitality to all guests and visitors of our hotels. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotels and to book a stay. If you encounter problems learning about our hotels or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you at (+1) 786 485 0498 and compliance@selina.com

Slavery and Human Trafficking Statement

Modern Slavery and Human Trafficking s.54 Statement

This statement, which relates to the financial year ended 31 December 2021, is made pursuant to section 54(1) of the Modern Slavery Act 2015 (the “Act”) and outlines the steps we have taken as an organisation to assess our operations and supply chains and mitigate risks associated with slavery and human trafficking.

Selina Hospitality PLC and each of its respective subsidiaries and affiliated companies worldwide (collectively, “Selina” or the “Company”) is a global hospitality company that operates across 25 countries and employs approximately 1,600 people across 163 open or secured locations. As a responsible Company, we fully support the aims of the Act and are committed to upholding human rights and conducting business ethically and responsibly. As part of these efforts, we believe that slavery and human trafficking have no place in society and have adopted a zero tolerance approach. We are taking steps to ensure that no one is being held in slavery or servitude, or is required to perform forced or compulsory labour, and to prevent others from arranging or facilitating the travel of individuals with a view to exploiting them. We continue to focus our efforts in the areas where we believe there to be the greatest risk.

During 2021, we did not find, nor were we made aware of, any instances of modern slavery within our own business or within our supply chain.

Our business

Our Company is geographically diverse, including operations in North, Central and South America, Europe and the UK, Morocco, Israel and Asia Pacific, including Thailand and Australia. The group operates under different business models. In most cases, we lease hotels through subsidiary entities and operate them. In other cases, we enter into joint venture arrangements for the operation of a particular business. With each business model, we are able to exercise varying degrees of control over operational policies and procedures and the review and selection of suppliers.

We are able to exercise the most control where we lease and manage hotels. In those cases, which account for the majority of the Company’s hotels, we rely on our Relevant Policies and related training and procedures to help manage the risks of slavery and human trafficking.

Where we have entered into joint venture arrangements, we may have more limited control or influence over our business partners and therefore may not be able to fully dictate operational compliance with our Relevant Policies.

Training and policies

We recognise that training on modern slavery and human trafficking is an important part of increasing awareness, as well as mitigating risks, within our business and supply chains. By training our workforce, we can ensure our employees understand our values, what they mean,

and what is expected of them. In addition, we strive to set out our expectations, as clearly as possible, for how our suppliers and business partners ought to conduct their operations. Our policies, including our Code of Ethics & Business Conduct, Selina Human Rights Policy and Whistleblowing Policy (the “Relevant Policies”) underpin our training efforts, and we have a robust governance structure in place to oversee the implementation of and compliance with these policies across our business.

Our Selina Human Rights Policy in particular sets out our commitment to certain human rights principles, including those outlined in the United Nations Universal Declaration of Human Rights (as applicable), such as:

Operating to high ethical standards ● Equal treatment of employees to prevent discrimination ● Ability to work in an environment free of physical, psychological or verbal abuse, the threat of abuse and sexual or other harassment ● Ability of employees to freely choose employment; no forced or bonded labour is permitted Working in a healthy and safe environment ● Payment of wages and benefits for a standard working week that meet or exceed the minimum national requirements ● Freedom of association and the right to collective bargaining ● The long-term objective of eliminating child labour globally.

We encourage our colleagues to report non-compliance with these Relevant Policies, and we provide for a means of raising concerns and, as appropriate, redress without fear of reprisal. Where our policies are not followed, we may take disciplinary action, up to and including termination of employment, depending on the nature of the infraction. Similarly, if a contractor or supplier fails to act consistently with our expectations or their contractual obligations, this failure may result in termination of their contract or the selection of an alternative provider.

In 2021 we required all corporate employees and managers across the Group to sign our Human Rights Policy to demonstrate commitment to our standards and aspirations.

We had aimed to roll-out online learning courses across the group, but were not able to fully implement this in 2021. Appropriate training will be evaluated in 2022, to ensure we target those who are most exposed to the potential risk of modern slavery – either in our own business or our supply chain.

Assessing and managing risks

We recognise the two main areas of risk for modern slavery in our business as being the recruitment and onboarding of staff and within our supply chain. We further recognise that based on Walk Free’s Global Slavery Index 2018, certain countries in which we operate have higher risks than others.

The Board of Directors, supported by the Company’s compliance team, ultimately is accountable for the Company’s risk management control environment. While the directors provide oversight, the Company’s Executive Committee—which is chaired by the group’s Chief Executive Officer and comprised of regional and functional heads—owns and manages the key risks on a day-to-day basis.

Our supply chain

As a hotel company, we purchase various goods and services, ranging from furniture, fixtures and equipment to operating supplies, food and beverage items, and many types of services, including outsourced cleaning services, maintenance services, consulting services and other similar services. Typically, our local country teams source goods and services domestically with limited overseas sourcing. By definition, therefore, most of our sourcing occurs in countries with a lower risk of modern slavery. During 2022 and 2023, we will provide further sourcing guidance to our operations in higher risk countries.

Selection of business partners

With regard to our business partners and suppliers, we continue to select such parties carefully and, where possible, conduct due diligence on them so that we are comfortable that we are doing business with trusted, known parties. We encourage them to comply with our policies and standards, often raising awareness of our policies as part of our procurement tender processes, for example, or we expect that they will have in place similar policies. We also endeavour to include contractual clauses that require them to comply with applicable laws and our Selina Human Rights Policy. Our approach is to develop long-term relationships with business partners and suppliers whose policies, values and cultures are aligned with our own.

Our employees

Our employees are subject to various checks to ensure they have the right to work in the relevant jurisdictions in which they work and we comply with local laws and regulations in terms of our hiring practices. Where we use external agencies to provide staff, we engage reputable and trusted agencies, which are subject to the same due diligence processes as other suppliers, and require them to have adequate processes and procedures in place in terms of their hiring processes. We also implement pre-employment checks and review references for key employees and contractors and seek to require our suppliers to operate the same level of compliance through contractual obligations.

Our Global Diversity, Equity, and Inclusion approach sets out our commitment to not discriminate when recruiting employees on the basis of a person’s age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation or marriage/civil partnership.

During 2021, we appointed a Director of ESG to help us to build-out our commitment to human rights and other ESG matters. In 2022, we appointed a Director of Compliance and Ethics to better monitor how well we, and our suppliers, comply with our policies and controls.

Looking ahead

We know that our colleagues are passionately committed to hospitality and our vision and values, and we believe that this passion, along with our Relevant Policies and related procedures, will help to reduce the risk of modern slavery and human trafficking within our organisation. However, we are never complacent and are committed to developing our practices further, while working collaboratively with our suppliers and contractors to share best practice. In 2022 and 2023, in addition to the action items highlighted above, we hope to further evaluate the risks posed within our own business and provide necessary responses to possible new risks identified.

Whistleblowing line

We operate an independent whistleblowing line that employees and stakeholders can call 24 hours per day, seven days per week, 365 days per year. In 2021 we received 12 reports. No reports were related to modern slavery matters.

How to raise concerns

If you are an employee, contractor or supplier and have any concerns over slavery or human trafficking within the Selina group, at any of our properties or throughout our supply chains, please contact us at compliance@selina.com or using the following dedicated whistleblowing website, selina.ethicspoint.com. We appreciate the cooperation of our employees and other stakeholders, and we look forward to hearing any thoughts you may have and sharing our progress with you in the future.

This statement was approved by the Nominating & Corporate Governance Committee of the Board of Directors of Selina Hospitality PLC on 15 December 2022.

Rafael Museri Chief Executive Officer and Director

Book Your Stay

Table of Contents

Terms of use

Event Ticket Purchase Terms and Conditions

Release and Waiver of Liability

CoLive and CoLive Flex Terms and Conditions

Privacy Policy

Shareholder Rewards Members Club – Terms and Conditions

Selina Supplier’s Code of Conduct

Selina Cowork General Terms of Use

“Luna By Selina” Loyalty and Rewards Programme Terms & Conditions

Selina User Generated Content Terms & Conditions

Accessibility in Selina

Slavery and Human Trafficking Statement

Penthouse & Villa

Apartment

Suite & Rooms

Cabana

Community

Book Your Stay

Table of Contents

Terms of use

Event Ticket Purchase Terms and Conditions

Release and Waiver of Liability

CoLive and CoLive Flex Terms and Conditions

Privacy Policy

Shareholder Rewards Members Club – Terms and Conditions

Picture & Video Usage Consent

Selina Supplier’s Code of Conduct

Selina Cowork General Terms of Use

“Luna By Selina” Loyalty and Rewards Programme Terms & Conditions

Selina User Generated Content Terms & Conditions

Accessibility in Selina

Slavery and Human Trafficking Statement